We are unable to communicate with one of our servers

Norton Antivi. Version 18.1.0.37

Win XP SP 3

 

I get an error that my Intrusion Protection is not working and the one click support can't communicate with the server.

 

I see that another thread had this issue with Version 10 of the IS package and that OscarL from symantec was able to fix the problem.

 

Is this the same deal?

 

Thankf

FredStew