Web browsing completely blocked

Archive
1

Right after I installed the safetyminder.exe, all web browsing was blocked for all users of the computer, even those who did not have a profile associated. 

 

I could still ping internet addresses by number and by name, but when I try to browse the internet I only get blank pages.  No error messages

I do not see any error messages in  the event logs.

 

 

I have tried stopping the Norton Service and disabling it, but even then I cannot browse the internet.  

As soon as I uninstall it the problem goes away.

 

I am using XP Media Center SP3.  There are 4 accounts on the computer but I only need one of them monitored.

I have Trend Micro  WFBS 5.0 running on the computer.  

 

 

2

Right after I installed the safetyminder.exe, all web browsing was blocked for all users of the computer, even those who did not have a profile associated. 

 

I could still ping internet addresses by number and by name, but when I try to browse the internet I only get blank pages.  No error messages

I do not see any error messages in  the event logs.

 

 

I have tried stopping the Norton Service and disabling it, but even then I cannot browse the internet.  

As soon as I uninstall it the problem goes away.

 

I am using XP Media Center SP3.  There are 4 accounts on the computer but I only need one of them monitored.

I have Trend Micro  WFBS 5.0 running on the computer.  

 

 

3

Thanks for the response!!!! that fixed it. 

 

This seems to be a good product.  I look forward to seeing how it works over the next several weeks.  

 

 

4

Please also read the following Knowledge Base document if you are experiencing issues with Web Browsing after installing the NSM Client on a PC, as it addresses potential conflicts with other applications.

 

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=5769617d-0c21-4b5b-a223-d91c1ef20abb&seg=hho&ct=us&lg=en&docurl=20090508145137EN

 

Thanks!

 

Jason