入力したwebタイトルと表示されたwebタイトルが異なる

Norton Password Manager
1

パスワードマネージャの表示の不具合。
入力したWEBタイトルと実際に表示されるWEBタイトルが異なって表示されます。
例えばFUJIFILMと入力すると富士フイルムと日本語表示になります。

2

Can you provide a little more information to help us understand your issue?

Are you referring to the name of the saved login is different from the website URL? This can be done to help clarify what website the login is for.

3

This discrepancy typically occurs because Norton Password Manager often defaults to displaying the Username or the Website URL in the main list rather than the custom Title you provided.

Why the Title Might Differ

  • Username Default: By design, Norton may list multiple logins for the same site by their Username to help you distinguish between different accounts at a glance.
  • Auto-Update Feature: When you visit a site, the manager may automatically “refresh” or “fix” an entry based on the actual metadata (the HTML title tag) of the website, which can overwrite a manually entered title.
  • Conflicting Managers: If your browser’s native password manager (like Chrome or Edge) is also active, it may prompt you to save or update info using its own naming conventions, leading to confusion between what is stored in Norton versus the browser.

How to Fix or Edit Titles
To ensure your custom title is saved correctly, use the Web App interface rather than the browser extension pop-up:

  1. Open your browser and click the Norton Password Manager extension icon.
  2. Select Open Web App to view the full management screen.
  3. Locate the specific login and click the Edit (pencil) icon.
  4. Update the Title field and immediately click Save.
  5. If the issue persists, check for a “Fix Issues” alert in the extension; this tool sometimes suggests “correcting” your entries to match current web data, which you may need to ignore or manually override.

For persistent display errors on a specific site, you can report the issue to Norton directly through the Help > Report an Issue menu in the extension.

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Norton Password Manager typically auto-generates the display name (or “web title”) for saved logins based on the website’s page title, favicon, or URL metadata. If what you manually enter doesn’t match what’s shown in your vault list, this could be due to the tool overriding your input with detected site data for consistency. No widespread reports confirm this as a bug, but similar display and autofill quirks appear in user forums.

Possible Causes

  • Auto-detection override: The manager pulls the title from the site’s HTML <title> tag during save, ignoring or updating your manual entry.
  • Browser sync issues: Frequent re-setup (e.g., daily QR code scans) can disrupt display, as noted in community threads
  • Extension/version glitches: Works inconsistently in some browsers (e.g., Safari on Mac), per user reports

Troubleshooting Steps

  1. Open your Norton vault, edit the login entry, and check if a “website name” or “title” field exists—update it directly.

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Troubleshooting: Norton Password Manager Web Title Mismatch :open_file_folder:

If the title you manually enter for a login in Norton Password Manager is being replaced or displayed differently in your vault, it is likely due to the manager’s Auto-Metadata Sync feature. This system often prioritizes the website’s official page title or domain name over custom user input to maintain consistency across the vault.

:magnifying_glass_tilted_left: Why This Happens

  • Automatic Overwrite: Norton often “fetches” the latest metadata from the website URL. If the site’s HTML <title> tag is “Gmail - Email from Google,” the manager may automatically revert your custom title (e.g., “My Secret Mail”) to the official one.
  • Domain-Based Naming: The vault may be configured to display the root domain (like google.com) as the primary identifier regardless of the nickname you give the entry.
  • Field Confusion: You might be entering your custom name into a “Tag” or “Note” field while the “Title” field remains linked to the URL.

Norton Password Manager Edit Login Screen

:hammer_and_wrench: How to Fix the Display Issue

  1. Direct Edit in the Vault:
  • Open the Norton Password Manager extension or app.
  • Find the specific login and click the Edit (pencil icon).
  • Look for the Title or Website Name field at the very top. Manually delete the existing text, type your preferred title, and click Save.
  1. Check for “Tags”:
  • If the main Title keeps reverting, use the Tags field to add your custom identifier. You can then search for that tag in the vault to find your login quickly.
  1. Disable “Auto-Update” (if available):
  • Go to Settings > Browser Settings within the extension. Look for any toggle related to “Automatically update site information” or “Sync site metadata” and turn it off.
  1. Re-save the Login:
  • Delete the problematic entry (ensure you have the password written down first!).
  • Go to the website and log in manually. When Norton asks to “Save this login,” manually type your preferred title into the pop-up before clicking Save.

:warning: Pro-Tip: Version Sync

Ensure you are using the latest version of the extension. Discrepancies between the mobile app and the browser extension can sometimes cause “Sync Wars” where one device’s naming convention overwrites the other. You can check for updates in your browser’s extension store

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In Norton Password Manager, the Title you enter for a login entry is often automatically overwritten by the Website’s Metadata (such as the <title> tag from the site’s HTML) during the saving or updating process. This behavior is typically intended to help users identify sites, but it can be frustrating if you prefer custom naming.

Potential Causes and Solutions

  • Automatic Metadata Capture: When you visit a site and the extension prompts to save or update, it may pull the site’s official title rather than retaining your manual entry.
  • Incorrect URL Match: If the saved URL does not exactly match the site’s current address, Norton may treat it as a new or different entry, potentially displaying a generic or pulled title.
  • Split-Page Logins: Sites that use multi-step login processes (like banking sites) can confuse the manager, leading it to capture titles from intermediate redirect pages.

Steps to Fix or Workaround

  1. Manual Edit in the Web App:
  • Open the Norton Password Manager Web Portal or use the “Open Web App” option from your extension.
  • Locate the specific login and click the Edit (pencil) icon.
  • Re-enter your desired Title and click Save.
  1. Toggle “Ask to Update”: Check your extension settings. If Norton frequently asks to “update” an existing login when you visit a site, clicking “Yes” might be what is reverting your custom title to the site’s default.
  2. Report the Issue: If a specific website consistently overwrites your custom title despite manual edits, you can report it via the Norton Feedback tool in the app’s help menu.

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Note: AI sourced content may make mistakes
Caveat: Norton Password Manager is not my daily rider

4

ご回答をありがとうございました。特定のウェブサイトが手動編集にもかかわらずカスタムタイトルを一貫して上書きしてしまう状況ですので、サポートに報告しようと思います。

1 Like
5

不具合報告をノートンのサポートチャットへ連絡しましたが、まだ対策の回答がきません。途中経過報告です。