Webiste Tests OK but does not show up in Safe Search HELP PLEASE!!

I have a new business website that was registered in November. It is tested, rated and given the green OK by Safe Web. I can pull up the website on other search engines, and the green OK button is shown for Norton on those search engines. My issue is this, if I search for the site in Norton Safe Search, which I have on my toolbar, the website does not show up at all. It states "Your search for finesselaserdesigns.com did not match with any Web results."

 

If a new customer uses Safe Search, like I do, they will assume that my business does not exist, unless they move to another search engine. This does not reflect well upon our business if we do not show up.

 

I have contacted the support email a couple times, with zero response. PLEASE HELP ME!