Webpages don't load properly or at all when https scanning is turned on

Norton 360 for Windows
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: Webpages don’t load properly or at all when https scanning is turned on.

Detailed description: Starting yesterday 11JUN26 some webpages don’t load properly or at all when https scanning is turned on. I have uninstalled and reinstalled Norton 360, I have reset winsok and int ip and also flushed the dns. I don’t like the idea of leaving it off but I can’t fix it. Oh, I also tried deleting the Symantic and Norton certificates from my trusted root certification authorities. Really, I don’t know anything! I am following AI and forums so don’t assume I know where to find anything or do anything.

Product & version number: Norton 360 Deluxe

OS details: Windows 11

What is the error message you are seeing? No error messages. Pages don’t load properly or are blank.

If you have any supporting screenshots, please add them:

2

A couple of questions for you:

Are you using a VPN when this happened and/or ad blocker extensions enabled in your browser?

What is your Windows version and full build? IE: Windows 11 25H2 26200.xxxx / Windows 10 22H2 19045.xxxx.

What browser are you using when this happens?

Does using a different browser provide the same results?

What is your Norton installation version and build? The current version/build is: 26.5.10994 (build 26.5.10994.984). Open the UI and select settings, then in the right pane open the about tab. Your info is there.

SA

3

~ my understanding:
Norton released a backend fix for this Website loading issue.
Please run LiveUpdate and Restart the machine and check if websites are loading as expected.