I have a Win7 Pro x64 machine running NIS 2010. Some web pages are not loading, appears like browser is trying to load but is unable to get a connection. I am seeing the same behavior with Firefox 3.5.3., Google Chrome and IE 8. The web page(s) work fine on a WinXp system without the NIS 2010 installed. Have other users seen this and is there a way to fix this?
Thanks.
I have a Win7 Pro x64 machine running NIS 2010. Some web pages are not loading, appears like browser is trying to load but is unable to get a connection. I am seeing the same behavior with Firefox 3.5.3., Google Chrome and IE 8. The web page(s) work fine on a WinXp system without the NIS 2010 installed. Have other users seen this and is there a way to fix this?
Thanks.
I right clicked the Norton icon on taskbar and disabled both firewall and antivirus, still no change. The problems with accessing began after I installed the NIS 2009 (upgraded to NIS2010 now). Could it be possible that there are some services running in the background although I have disabled from the NIS gui?
Yes, at least one: Norton Internet Security. But by design it can’t be stopped or even set on Disabled, so I don’t actually know how to take NIS out of the picture for troubleshooting purposes short of uninstalling it. It would be good to know.
Thanks rseiler. I am re-trying Norton after staying after from any Norton product after many years. Such unexpected behavior is causing an uneasy feeling about the continued use of Norton security suite. Are there folks around here who can suggest what I need to do or should I consider minimizing the losses and uninstall Norton products?
Hang on -- there is plenty of very good help available here although Symantec Staff may be off recovering from launching NIS 2010!
Since you did experience this with NIS 2009 it might be a consequence of using 64 bit OS since not all features work in 64 bit but it should not stop your browser from working.
I am almost certain that Chrome is not supported but IE and FF should be.
Appreciate the quick response, I will wait and see whether there are other options I can try. I installed Safari also and the behavior has not changed, even those webpages do not load. Should I do fresh install of NIS 2010 to see whether it makes a difference? Any suggestions to mitigate the problem would be very welcome.
Thanks.
flydeep wrote:
Appreciate the quick response, I will wait and see whether there are other options I can try. I installed Safari also and the behavior has not changed, even those webpages do not load. Should I do fresh install of NIS 2010 to see whether it makes a difference? Any suggestions to mitigate the problem would be very welcome.
Thanks.
Norton do not support all browsers -- they do say somewhere which they do and which versions thereof.
By all means try uninstalling, possibly using the Norton Removal Tool if you have no other Norton products installed since it uninstalls everything with no options -- even GHOST etc. Make sure you have the media for reinstalling and the keys although they should still be in your Norton Account for those using subscription models.
You can download a complete installation package of NIS 2010 from this URL:
New NIS 2009: Click on this link NIS 2010
It's about 81MB and you can save it for reuse if necessary for reinstalling.
But make sure you have your key and if you do use the Norton Removal Tool it is best to run it two or three times rebooting between each run.
I would not trust an older copy of SymNRT to be able to remove all the latest patches to the software. Since Norton are updating their products all the time, the Norton Removal Tool is constantly updated.
This link: Symantec Norton Removal Tool will direct you to the current Symantec Norton Removal Tool.
Why does NRT need to be run multiple times? I’ve seen that mentioned and it seems bizarre to me. What can’t it do the first time that it does the third time?
I just ran the Norton removal tool once, haven’t restarted my computer yet and the online browsing is “extremely” faster. ALL my previous stalled web pages are loading just fine NIS 2010 is the problem that was preventing me from loading the web pages. Now that it is identified, any suggestions what to do after this clean uninstall? To be safe I will will rerun the removal tool again after rebooting.
That is expected, right, since you said you didn’t have the problem before NIS. No harm in installing it clean (no NIS2009 involvement) now with the hope that it was a fluke.
That seemed to do the trick, ran the norton removal tool twice and reinstalled NIS 2010. The webpages appear to work now. Here are some observations:
Before installing NIS 2010: download speed: 10592 kbps , upload speed: 902 kbps
After installing NIS 2010: download speed: 7760 kbps,upload speed:420 kbps
After I enabled the Norton safe web search the web pages loading slowed down dramatically and was unacceptable. I have it disabled it for now.
All the above tests were done on Firefox 3.5.3 running on Win7 Pro x64.
Thanks for the engaging discussion folks, any further suggestions to improve performance will be appreciated.
While Web speed benchmarks are notoriously unreliable, it doesn’t look to me like Safe Web is doing anyone any favors by causing IE (and probably FF) to open noticeably slower and pages to load slower as well. There are so many layers of protection already in NIS that I don’t think it’s a big deal to disable it. The toolbar takes up far too much space anyway.
Yeah, for now that appears to be the best solution. I hope Norton works on improving this aspect of internet security. I have used Zone alarm before and have been very happy. Although I would not like to compare another product in this forum, the internet suite is not on par with other firewall+browser safety features of zone alarm. Norton shows good promise but there is significant work to be done.
Maybe I spoke too soon, the problem has occured again. This time the safeweb was disabled and the webpage stalling is back.
I removed NIS 2010 and everything works fine now. I am disappointed with NIS 2010, why are the features still in effect when there are options to disable them explicitly?
Sometimes life is empirical ..... <g>
I don't know why although I could guess but it's not the only clean up utility that does a better job if you run it more than once. Just as we frequently get a message that Remove Programs cannot complete until you reboot since some files are in use this could be true with NRT since files are surely interlocked.
Whether you follow suggestions based on experience is up to you.
Thanks for the feedback – next on my list!
huwyngr, yes, we have seen those “cannot complete until you reboot” messages – and NRT should actually do that. That is, it should complete its work on next boot, not require the user to do the completely illogical thing: run it multiple times. It already automatically runs IE the next time you boot, so it shouldn’t be an alien concept to the programmers.
flydeep,
I just noticed this post and was wondering if you have Ad Muncher or other ad blocking software installed.
I just posted a reply to your question in another thread, it is here. Thanks “SendOfJive”.