Detailed description: I cancelled my subscription to Norton 360 and now wish to download Norton AntiVirus Plus. However, every time I click the link to download Antivirus Plus, it redirects me to a different page asking me to renew my old subscription. Is there a way around this? I just want AntiVirus Plus.
Did you try https://norton.com/setup
This page is specifically designed for entering a new product key and initiating a fresh installation.
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If you are constantly redirected to a renewal page, try these steps:
- Use Incognito/Private Mode: Open a private browsing window (Ctrl+Shift+N for Chrome/Edge or Ctrl+Shift+P for Firefox) and log in to my.norton.com. This prevents the site from using old cookies that might be forcing the redirect .
- Access the Direct Setup Page: Go directly to
norton.com/setup. This page is specifically designed for entering a new product key and initiating a fresh installation. - Clear Browser Cache and Cookies: Clear your cookies and cached images/files to remove the data causing the “sign-in loop” or redirect behavior .
- Uninstall Norton 360 First: Norton products often conflict if an older version is still present. Use the official Norton Remove and Reinstall tool to completely wipe the 360 files before attempting the AntiVirus Plus installation .
How to Install AntiVirus Plus
Once you have bypassed the redirect, follow these steps to ensure the correct product is activated:
- Sign In: Go to the My Subscriptions tab in your Norton Account .
- Locate the Correct Plan: Ensure you are looking at the Norton AntiVirus Plus subscription rather than the expired Norton 360 .
- Download: Click Download next to AntiVirus Plus and select Agree & Download .
- Activate with Key: If prompted for a key, use the 25-character product key found in your confirmation email or under the Order Details in your account .
AI sourced content may make mistakes
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Hello @Paul_Fritz
Care to share your progress