Website rating incorrect

Norton Security | Norton Internet Security
1

Hello,

I've followed all steps according to the site_owner page. Tried running re-evaluation on the website "www.jokeapi.xyz", but it does not work. Dispute suggest two day turn around on resolution, however nothing has been done. The addon shows 0 warning on my website, there is very little code and it is strictly just an open API for applications to utilize. It's a new domain, and the IP address of the website itself is used on my other projects that do not have any warnings or malicious scripts. Can somebody help me?

 

Thanks.

2

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https://safeweb.norton.com/report/show?url=http://www.jokeapi.xyz/

3
WebDev:

I have followed the web url  to submit classification, which has resulted in no change. 
I've followed all steps according to the site_owner page. Tried running re-evaluation on the website "jokeapi.xyz", but it does not work.

@WebDev

We'll try to raise attention to your re-evaluation attempt not working.

4

We'll try to raise attention to your Safe Web issue. 

Maybe, xyx extension invokes manual review. 

Maybe, old Detections invokes manual review. 

https://www.virustotal.com/gui/ip-address/146.71.86.110/relations

5

Thank you for the response,

I have followed the web url  to submit classification, which has resulted in no change. Which is why I turned to the community forums to troubleshoot what other options there are. I've noticed this issue in several forums where Norton automatically blacklist a website for no reason.

6

We'll try to raise attention to your issue/s. 
Safe Web browser button reporting zeros has been reported, before. 

https://safeweb.norton.com/report/show?url=http://www.jokeapi.xyz/ = Warning

Submit a website to Norton Safe Web
Norton Safe Web analyzes and rates websites to see how they affect your device. When you see the grey icon next to the search results, it indicates that Norton Safe Web has not analyzed that website. If you are a site owner, you can submit your website for evaluation. If your website is already evaluated by Norton Safe Web and you want to dispute the site rating, submit the website for re-evaluation.

  • If you own a website, you can submit your website to Norton Safe Web for evaluation. For more information, read the section I need to submit a website for evaluation or review.

https://support.norton.com/home/current/solutions/kb20090410134005

Safe Web portal - https://safeweb.norton.com/ 
Use this form to submit URL which you believe is incorrectly classified by Norton -
Safe Web URL submission portal - https://submit.norton.com/?type=URL

Note: Dispute resolution could take up to 2 days and you will receive email confirmation once validated.

Website ownership verification is not needed for website rating review.

Website ownership verification primary goal is to allow the website owners to monitor their websites and get email notifications anytime their website changes NSW rating. 

Once a website is verified, the owner may initiate the rating review from the options provided for the website owners. However, the rating evaluation request provides the same flow as for non-owners so it may be faster to submit the website in the NSW portal UI as anybody can.

https://sitecheck.sucuri.net/results/www.jokeapi.xyz

VirusTotal http://www.jokeapi.xyz/