Weird Survey virus has taken over the computer - how can I remove it?

Hi guys,

 

I'm not all that familiar with viruses, but this one was extremely annoying. When the computer starts up, "bip" sounds starts to play and a lot of error messages pop up (Internet explorer amongst those), and then a text box with the following message suddenly appear:

 

Complete a survey and download that text file which contains your unique code. Don't do that and you'll be stuck around this message forever. Even after formatting! Attempting to enter the wrong code 3 times will clean up your entire system!

 

It takes you to the site "l i n k z . i t / b C u" automatically, which incidentally is blocked by one of the larger norwegian IT firms that block confirmed virus sites (I spaced the link just in case, so that others don't accidentally click on it). I couldn't enter it even if I wanted to.

 

If I let the computer be for a short time, it'll start popping up new messages, about how the "My Documents" folder has something wrong with it and should be reinstalled, etc, etc. I can't start any programs or antiviruses, so I can't seem to get rid of it that way. Supposedly a child of a friend tried to download a "hack" to a game (to let you see through walls, or something), and that's where this came from.

 

Is there ANY help out there? I don't know if it speaks the truth about formatting, so I've just shut it off for now, hoping for an enlightning answer.

Hi,

 

As we don't have a dedicated malware removalist here at the moment your best bet is to sign up for assistance from one of the free malware removal boards.  An expert will work with you until your system is clean.

 

http://www.bleepingcomputer.com/

http://www.geekstogo.com/forum/

http://www.cybertechhelp.com/forums/

http://support.emsisoft.com/forum/6-help-my-pc-is-infected/

http://forums.whatthetech.com/

 

Dave

Hi Talwyn,

 

I see you also posted on the Avast forum.  If you have Avast installed along with Norton you should remove it - running two realtime AV products can cause system performance problems and conflicts that hinder the ability of either product to adequately protect your system.

Talwyn is now seeking help at geekstogo.

 

http://www.geekstogo.com/forum/topic/328732-weird-survey-virus-is-taking-over-my-computer-please-help/