Weirdness with Automatic Live Update after resuming from Hibernation or Standby

Norton Security | Norton Internet Security
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Hi Morac,

 

Our apologies for the late reply to your inquiry. We were able to reproduce the scenario that you described with LiveUpdate 3.4. Since this is a somewhat unusual use case, we will not be creating a fix for LiveUpdate 3.4 at this time. I have requested that we document this scenario in the knowledge base so that we can receive feedback from other users who experience this issue.

 

I have confirmed that this problem will not occur in the 2009 product, which will update virus definitions more frequently. When the 2009 product comes out, you will be able to download and install it for free, provided you have a current subscription to the product.

 

Thank you for bringing this to our attention.

 

-J

Message Edited by Tony_Weiss on 06-19-2008 04:35 PM
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Thanks for looking into it.  It's not terrible since it will update the virus definitions if I run LiveUpdate manually after hibernation.  I just thought it didn't seem right the way the automatic updates were working.  Most people probably would never notice it.  In fact it took me a while to figure it out myself.

 

If you do fix this for 2009, please leave the 15 minute wait time after resuming from hibernation or standby.  I really like this since it prevents the disk thrashing that used to occur in previous versions which ran immediately.