What has happened to my downloads?

Dear all...

 

After re-subscribing a couple of weeks ago, my Norton 360 had 3 downloads available. I have used one. After having several problems I have used 'Norton Remove and Re-install' twice. Now it is showing my available downloads as 'None'.

 

My wife wants to install Norton 360 on her laptop and I have given her my product key.....will it allow her to download??

 

Thanks to you all.

 

Here is the screen in my account:

 

Norton Account