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I agree with Phil.
To be sure to have no or less bugs it's always better to do a clean install.
Hi all
could someone explain to a novice how you do a clean install?I have only done updates I suppose straight over the top of the old product but have no idea how you go thru a clean install?
would appreciate it thanks Mo
Good advice from PhilD as always -- I'd just add that if a clean install is recommended check to see if there is a way of saving your settings and especially things like the AntiSpam black/white lists you may have built up over time.
I got caught out on this when going from N360 V1 to V2 and I doubt I've got all the settings back yet!
I definitely would not rush into the upgrade because you will want to make sure that you get the full benefit of the balance of your subscription. If you have not set up a Norton Account I'd recommend you do so right away (I held back since I'm one of those who don't like to record my personal information on company websites if it is for marketing and not for me!) but I did it with Norton Account and it works extremely well by recording your Norton Software and the KEYs so reinstalling is never a problem.
And when you come to install NIS2009 all you should need to do is, when it gets to Activation, Use an existing KEY.
Ah, I have been caught by the Great One! huwyngr is correct to point this out.
BEFORE upgrading use the Norton Migration Tool to save your antispam and parental control settings. But check carefully when NIS 2009 is released, there may be an updated tool released also.
Thank you, huwyngr - I guess I needed another cup of coffee!
I have just reformatted my computer and I am running a fresh download of NIS 2008, Version 15.5.0.23 with 482 days remaining. My question is: When NIS 2009 is released is it better to download it over the 2008 version or uninstall the 2008 version then download the 2009 version ? If it can be done either way, which is the best way ?
do as Phil D's says, download the cleanup tool, and uninstall the old verison then run tool, reboot, use something like hijackthis and see if any norton stuff is running. if so nuke them and reboot or leave them up to you. pray as you install the new verison. run update enjoy the rest of your day, whats left of it.
If you install over the old verison, you may run into problems later down the road trying to unistall all of this stuff. I've never had norton fully uninstall right ever, in all the years i've used norton products.
jarrycanada wrote:....... download the cleanup tool, and uninstall the old verison then run tool, reboot, use something like hijackthis and see if any norton stuff is running. if so nuke them and reboot or leave them up to you. .... I've never had norton fully uninstall right ever, in all the years i've used norton products.
Your advice is dangerous IMO.
Firstly, we are dealing with a totally new product in NIS2009 which has been rewritten from the ground up. So any past experiences of adverse effects from installing "on top of" are not necessarily relevant.
Secondly, you ignore the OP's background statement << ... I am running a fresh download of NIS 2008, Version 15.5.0.23 with 482 days remaining. >>
That unexpired subscription time is recorded on the system and is part of the information that can be left behind, for a valid reason, when doing a normal uninstall.
So the best advice is to do as Norton routinely says: Only use NRT when dealing with a corrupt installation that will not uninstall normally.
... and in this case to wait until they tell us how to deal with the new product.
See here what one of the employees had to say about this
BUT NORTON NEVER FULLY UNINSTALLS RIGHT, EVER!!!
I stand by what I say, always fully uninstall a product before reinstalling a new version and I have no fath in NIS 2009 fully installing over 2008 and why do I say that because it didn't in the past and it wont in the future 
Thats a gamble I am not going to take.
What ever you do to your system shouldn't matter much anyway because when you first intsall norton it asks for your KEY and your Login name and password, that is used to talk home and find out how much time you have left on your account, trust me they know.
Personally, I always give New Norton products a three month window before I ever even buy the dam thing. let someone else find all the bugs and fix them.
We look forward to seeing you back here in 3 months or so when you may be able to talk with more experience of the 2009 products.
Some of us here have actually used 2009 products for months and have made both "clean" and "on top of" installations and we are still here with undamaged operating systems.
Giving advice for 2009 products when you have not used them is like advising about Windows XP when you have only used WIN98. One is a NT product; the other is not.
Follow the link in Stu's message and you'll see what Norton recommend.
don't really care, do what huwyngr says. see how that gets you.
Thank you everyone who gave a reply to this post. A lot of good information. I do have a account with Symantec so my Key is good till expiration. I've been with Symantec for about 7 or 8 years now and didn't know this forum was here (probably because I never had any major issues with the product, maybe a few minor issues with live update). I've tried other products from other companys and ran into a lot of problems. On all my upgrades of NIS I used the Norton Removal Tool than downloaded the new version. But since the 2009 is a completely new build all input is appreciated. I hope the 2009 is better than ever, from what I read on this forum it will be. Once again thank you to all, Keep up the Good work Symantec !
NIS 2009 has been released now a few days and I am hearing that you can install NIS 2009 over NIS 2008. I usually go for a clean install but I may try installing over the 2008. Has anyone had any problems installing over the top ?
Hi ProTruckDriver,
Uninstalling your previous Norton Product is recommended. The Norton Removal Tool should not be required unless you run into issues.
Please check this link for the suggested procedure.
Best Wishes.
Thank you Phil_D for the link. I guess that settles the question. Uninstall previous by add/remove programs, without NRT than install NIS 2009. Thank you again. 
I would definitely uninstall NIS 2008 before installing NIS 2009. I installed NIS 2009 over NIS 2008 on two WinXP systems and encountered problems on both that required the use of the NRT. The clean install went fine.
Having used Norton/Symantec products for years and testing NIS2009 in beta, here are two steps to a clean install of NIS2009:
1. Follow the steps in http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2005092709200113?Open&src=symsug_us if you have a previous version already installed. If you have pcAnywhere installed, back up your remotes and hosts folders since they will be deleted by the Norton Removal Tool if you need to use it.
2. Install NIS2009 using the clean boot method as described in http://service1.symantec.com/SUPPORT/pca.nsf/0/a3a19a0958473d1188256b490079730d?OpenDocument ; even though this document is for installing pcAnywhere, it is just as valid for any third-party software you install, to help minimize the chance that any other previously-installed third-party software will cause problems with the installation of the new product.
I hope this helps. Dave
Hi Phil_D
I just want to run this by you,with all these comments regarding the install of 2009,Is there a huge amount of variation with what each person has installed on their machines in regards to problems you may or may not face when installing NIS 2009 over or doing a clean install????Is it conflicts with other programs on your PC or just Norton having problems with itself?As I just have a basic XP home sp3 and the only other programs that I have that did not come with XP are Quicken and adaware free 2008,plus some camera software should that lessen the chances of any problems with downloading NIS 2009 over NIS 2008??Hope this is appropriate in this thread?
cheers Mo
Hello, mo,
I would suggest following Phil_D latest Post as to aviod problems with the install of N.I.S. 2009 and once N.I.S. 2009 is installed.
Just to make clear:
01. If you buy the Download, Download the N.I.S. 2009 on to your Desktop.
02. Un-install via Add/Remove to save you Identity Safe log-ins.
03. Download Norton Removal Tool.
04. Dis-connect from the Internet and then run the N.R.T..
05. Once re-started, double-click on the saved N.I.S. 2009 on your Desktop and install on your system.
06. Run LiveUpdate to get the latest Updates for your Norton Product.