What went wrong?

Norton Security | Norton Internet Security
1

I renewed my license for NIS:

Ordernumber.jpg

But it is not displaying in my account:

The copy of NIS on my desktop computer works properly, but the copy of NIS on notebook don't want to register with same key:

[Admin: Removed Image with Product Key]

Another way (The number of computers are exceeded):

What went wrong? And what to do?

2

Hi john7:

 

This is a known bug in NIS v. 21.0.x that appeared after a recent update to MS Office/Outlook 2010 SP2.  It should be fixed as soon as LiveUpdate delivers the NIS  v. 21.1.0.18 product update to your computer.   See Tony Weiss' announcement of 10-Sep-2013 about this update here as well as comments here by Symantec employee sneha_renga on how to manually delete the ghost folders in your Outlook mailbox after the v. 21.1.0.18 update is delivered.

 

EDIT:

 

If you're still having problems downloading NIS 21.x from your Norton Account, you can download the latest offline installer from www.norton.com/latestnis.  You can also contact Norton Support via Live Chat and they should be able to resolve any issues with your product key if it's not accepted after you try to refresh your subscription from the main NIS GUI at Support | Subscription Status.

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MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

3

Thanks, oddly I had just had an update that had to be configured. I didn't look at which version it was.

 

I have found the Norton bar was already missing from Outlook and was still not there. that’s when I had the daft idea of uninstalling and reinstalling to see if that would fix it. So maybe it wasn't the fixed version, though a second PC did get it that evening. But if it was it didn't work!

Yes I found and old version on line and updated that. After all that the Norton bar is now back as are the reproducing Outlook folders as I haven’t had the update since the reinstall.

4
john7 wrote:
So maybe it wasn't the fixed version, though a second PC did get it that evening. But if it was it didn't work!

Hi john7:

 

If you want to see if the NIS  v. 21.1.0.18 product update has been delivered to any of your computers, you can check your current version number at Support | About.  As Tony Weiss noted in the announcement here:

 

"As is standard practice, we are deploying the patch in a phased manner. We have released the patch to randomly selected customers, and will then monitor our telemetry, as well as this forum, for any problems or issues.  Once we have confirmed the effectiveness of the patch, we will make it available to all customers."

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MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS