I have a subscription due to run out in 15 days, I went to renew, this morning, and I was required to create an account, but the email address was already filled in with [Removed] which I don't know anything about. I don't know that name, I don't use yahoo email.
Also, I thought I'd downloaded the update, but my Norton states my subscription is still running out in 15 days. My financial institution states they have a record of the credit card payment.
Why is that email address there, and why didn't my subscription update? Thanks.
[Edit: Removing personally identifiable information to conform with the Participation Guidelines and Terms of Service]