When my PC is idle for 10-20 minutes I get a BSOD 0x050, Something to do with System Idle file?

Norton Security | Norton Internet Security
1

I have run Norton Power Erase, both the standalone version and the version as part of the NBRT. The standalone version runs with out error.  But when I run the NBRT version of Norton Power Erase I immediately get an error: "Error getting system path, and with Error Code 0x80045006,0".  When I run the Advanced Recovery Scan on the NBRT I get an error message; Unable to access disk. 

 

My system is running a RAID0 configuration for my C: drive and a RAID1 configuration for my D: drive.  Could this be causing the problems with the NBRT?  However, I do see the RAID drivers loading at boot time.

2

I have run Norton Power Erase, both the standalone version and the version as part of the NBRT. The standalone version runs with out error.  But when I run the NBRT version of Norton Power Erase I immediately get an error: "Error getting system path, and with Error Code 0x80045006,0".  When I run the Advanced Recovery Scan on the NBRT I get an error message; Unable to access disk. 

 

My system is running a RAID0 configuration for my C: drive and a RAID1 configuration for my D: drive.  Could this be causing the problems with the NBRT?  However, I do see the RAID drivers loading at boot time.

3

Thank you for your suggestion.  I have downloaded the utility and will give it a try on my next BSOD. I'm assuming that I run it as soon as my system is re-booted, right?

4

I just ran BlueScreenView and got the following Properities dump. All of the BSODs since 1/28 have been the same.  Ammarently the driver SYMEFA.SYS is a Symantics file.  Please see attached:

5

Thank you all for your willingness to help.  I was able to contact Norton Support Chat and after two hours of effort we were able to solve the problem.  We think the BSODs were caused by fact that I had MacAfee and Mallware installed also.  We cleaned those Norton out, ran a test for 1/2 hour and no BSOD.  Re-installed Norton, ran for another 1/2 hour and no BSOD.  The tip off for me was that the BlueScreenView showed that all of the BSODs involved a Symantec driver, SYMEFA.SYS.  That's when I contacted Norton Support.

6
RickNelson1 wrote:

 

We think the BSODs were caused by fact that I had MacAfee and Mallware installed also... 

 

Hi RickNelson1:

Thanks for posting back and letting us know that Norton Support was able to provide a solution.

If you continue to have any problems please see the post here about McAffee and residual files and registry entries that can still be left behind after an uninstall from the Control Panel.  For some Norton users, a complete wipe of McAffee using a utility like the McAfee Consumer Products Removal (MCPR) tool is sometimes necessary.

 

If the Malware you're referring to is Malwarebytes Antimalware (MBAM) then you shouldn't experience any conflicts with Norton products as long as you have the real-time protection disabled, and this is only an issue if you purchase the MBAM PRO version (which I own) or if you install the free version of MBAM and opt to enable the real-time protection during the 15-day trial period (see here). Most advanced users in this forum suggest that you install the free version of MBAM and then run the occasional full system scan to check for any malware that might sneak past your Norton antivirus protection.

 

MBAM RT Protection.jpg

 

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Windows Vista Home Premium 32-bit SP2 * NIS 2013 v. 20.2.1.22 * IE 9.0 * Firefox 18.0.2 * MBAM PRO 1.70.0.1100
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

7

Thank you for clarifying how I can run Malwarebytes without having a problem with my Norton Internet Security.  I will take your advice and give it a try.  I always liked Malwarebytes.