When Norton 360 is opened, cannot access program functions or account

Norton 360 for Windows
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description: When I open my Norton 360 I cannot access any of its’ function or settings. Instead I get a message stating “No Active Subscription On This Device”. The program otherwise appears to be working.

Product & version: Standard

OS details:

What is the error message you are seeing?" No Active Subscription On This Device"

If you have any supporting screenshots, please add them:

2

Is this a new installation of 360?

Have you restarted your computer since seeing this message? Restart, not shutdown and startup again.

1 Like
3

I did the restart as requested but still getting the same message.

4

At the top right of the 360 interface, click on the user icon and sign into your Norton Account. That should sync the installation with your Account and activate the features.