When PC is idle full system scan starts yet freezes and doesn't complete scan

Norton Security | Norton Internet Security
1

When my PC is idle Norton 360 starts a full system scan but freezes my computer.  I can’t even reboot my computer using ctrl+alt+del.  I have to manually reboot.  Tried running a full scan manually and still freezes - 8+hours.  Haven’t downloaded anything new.

2

Welcome to the Norton Community

 

Please go to www.malwarebytes.org

Download, install and update then run a FULL scan. After the scan completes you should post the logs back to this thread.

3

I can’t complete the malware full scan.  I have tried 6 times, can’t get to more than 12 minutes without it freezing everything.  Have to do a hard reboot.  Other thoughts? 

4

Hi

 

Did you have a previous antivirus program and if you did, was it completely removed using the removal tool from that company?

5

Hi jenvg

 

When the Norton 360 scan freezes on you has it actually scanned any files?

 

 

6

I did not have any other virus software previously loaded.  Just purchased the laptop in March and Norton came with it.  Stuck with Norton to avoid a potential issue.

 

When I initiate a full scan it does scan files - just freezes after a few minutes into the scan. 

7

Can you do a chkdsk /f from your command prompt to see if there are issues with your hard drive?

8

Please download SysProt here [Removed] , disable Norton's Auto-Protect feature (Settings > Real Time Protection > Auto-Protect > Off or Settings > Antivirus > Automatic Protection > Auto-Protect > Off) and run SysProt.

Choose the Log tab and select all the items in the Write to log box. Then select Create Log to start scanning. When it is done, a message window will appear with the location of the log file.

Please attach the log file to a post here; the Add Attachments links is below the orange Post button. Thanks

 

[edit: Removed broken link.]

Message Edited by shannons on 10-11-2009 02:17 PM
9

The slingshot link doesn't work - I get an "error - page not found".

 

I have also tried a system restore - but that fails as well.

10

Sorry about the bad link; I’m checking on that and will get it fixed.  In the meantime, you can download SysProt from here.

11

I was able to run this scan - 100 errors - 56 found in the deep scan, 33 in custom controls, 3 file ext & 8 in add/remove programs. 

 

I attached the log...