I would like to see the security history report that supposedly is generated when scans are done, I am using a Mac with Mojave. I seem to remember seeing this report in the past but now I cannot figure out how to get to it. Could you please help?
I am asking the question because a notification from Norton was flashed by on my computer mentioning something about vulnerability....
Thanks.
Thank you!
suzy2014:I found someone who cold post my question on Facebook. Could you provide some info about where on Facebook can this be posted, what should my friend look for? Thanks.
Please review: How To - Contact Norton Official Support via social media
suzy2014:
I found someone who cold post my question on Facebook. Could you provide some info about where on Facebook can this be posted, what should my friend look for? Thanks.
https://www.facebook.com/Norton
I found someone who cold post my question on Facebook. Could you provide some info about where on Facebook can this be posted, what should my friend look for? Thanks.
Thanks again bjm for trying to help. I do not have any social media accounts.... I appreciate the offer for a phone number, but prior experiences convinced me that calling is a royal waste of time. Yes, I came across the answer for Windows when I Googled the topic. The Mac doesn't have anything similar. Apparently there is nobody from Norton on this forum.....
I will just give up and look for a better solution when time comes as Norton doesn't care about anything but selling.
Please review: How To - Contact Norton Official Support via social media
Please try Norton Official Support via social media. No Kate. No Bots. No suggested topics. Just send Message.
I'll post Norton Official Support phone number (your geo-location/country?), if you want.
Norton 360 for Windows system tray button has (right click) View Recent History.
Maybe, Norton 360 for Mac system tray button has similar.
Sorry, I've never touched Norton 360 for Mac.
And Norton for Mac Product Manual seems dated.
https://support.norton.com/sp/static/ftpdata/english_us_canada/products/norton_security/manuals/Norton_Security_Mac_Manual.pdf
Thank you very much for taking the time to describe how to try to beat the system and get to an agent. I tried the approach many times. Yesterday I could not get anywhere regardless what I asked for. Today, I was more hopeful because after going through "Kate" a few times, finally a message appeared to tell me that "Estimated wait time is 4 minutes'. At the conclusion of the wait time, "An agent will be with you shortly" was displayed. Then "You are chatting with ..." was displayed for a second. Then I was kicked out of the "session" finally established with a human being, with the following displayed:
Thank you for chatting with us!
Our customers frequently ask these questions:
Do you have a concern that is still not resolved?
Clicking on the last link, displayed the following:
"I apologize for being unable to assist you further. If you still need help, contact us to chat or speak with one of our Specialists. Chat Now"
I went through this about 4 times, with different wait times for the instantly disappearing live agent. Is this support? My prior opinion about Norton support was re-enforced. They really make fun of their customers. This is worse than no support. How can a company afford to do this? They do not forget being aggressive and trying to push on you all kinds of other products. When my subscription expires, I will be looking for a replacement. Terrible, horrible, despicable "support".
suzy2014:Thanks. Chat (which is supposed to be available), is not. This is the best one can get to" My name is Kate and I am a virtual assistant"., which obviously cannot relate to the topic....
When you're in a Chat session.
~ click any presets until you see "Something else" &or you can type your message.
for example: "Live Agent".
When you're in a Chat session.
~ click "Manage my account" => click "Something else" => type "Live Agent" => until you see "I am transferring you to a specialist for further assistance".
Norton Official Support via Chat or Phone. No Email support.
Contact Norton Official Support
Contact methods:
If the suggested topics do not help.
My topic is not listed above =>
[Search for more solutions] =>
I still need help =>
Sign In =>
Chat Now =>
View Phone Number =>
Norton Community does not have access to your Norton account, subscription nor payment details.
Please Contact Norton Official Support regarding your Norton account/subscription/payment/refund.
Please see your Norton account to manage licenses/subscriptions.
https://my.norton.com/extspa/account/subscriptions
Norton Official Support via social media
How To - Contact Norton Official Support via social media
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When you're in a Chat session.
~ click any presets until you see "Something else" &or you can type your message.
for example: "Live Agent".
When you're in a Chat session.
~ click "Manage my account" => click "Something else" => type "Live Agent" => until you see "I am transferring you to a specialist for further assistance".
Thanks. Chat (which is supposed to be available), is not. This is the best one can get to" My name is Kate and I am a virtual assistant"., which obviously cannot relate to the topic.... Calling for help has been a TERRIBLE experience when I tried, with long waits to get to a first level staff someplace on an island, someone who doesn't know anything and just wastes time....
Please review: How To - Contact Norton Official Support via chat/phone
Please review: How To - Contact Norton Official Support via social media
Caveat: I'm PC
Anyone using a Mac or someone from support who can address my question? Is this website alive?
