Did you not see my solution on page 2 to add the Norton community mailer to address book or mailing list. Smartscreen filter in Hotmail is Microsoft’s junkmail/spam filter. Yes due to the similiar name it could be confused with the technology in Internet Explorer to filter out phishing/malicious pages.
Missed your comment on page 3. I too have Hotmail and yes, for some strange reason Microsoft is thinking the Norton emails is unsafe. Perhaps because its wording is similiar to norto phishing email asking the user to visit a page on the basis of a “new mail”. Did you try adding the email address to your address book? I’ve never tried it before.
I’ve heard similiar incidents where Googlemail is marking the mail from Norton forums as phishing.
Hi Lin, Sorry for the late Reply. Have to Dig a lot to catch the accurate info... Please follow the below steps and create a Rule for emails from our Community
New Improved Hotmail Rules
To create new rules, follow these steps:
1. Login to your Hotmail account.
2. Go to Options – More Options.
3. Under Customizing Hotmail, choose Rules for sorting new messages.
4. Click New.
5. Choose the condition that you want to apply to the rule in Step 1.
6. Choose the action in Step 2 that you want to take on the emails that meet the condition specified in Step 1.
7. Click Save.
Important Notes to remember:
· Rules only apply to the future incoming emails delivered to your mailbox.
· Customers can view the rules as per action types – move/delete, mobile alerts, forwarding and flagging.
· Rules are sorted in the order they were entered with the newest rule on the top.
· There is a limit of 250 rules per account
· By default, rules are applied in the order users entered them – where the most recent rule governs.
Example: If users create a rule to delete all e-mails from Sender = X then later created a rule to move all e-mails from that same sender to folder Y, the latter will govern.
· To edit a rule, click on Edit option next to the rule.
· To delete a rule, click the check box next to the rule and click delete.
· For customers to be able to setup rules to send mobile alerts, they should first set up their mobile alerts at Options > More Options > Under Reading email > Mobile Alerts for New Messages.
If smart screen filter finds a suspicious URL from a Domain it will flag the whole Domain and
For example:109.22.33.142 might be the IP address of the computer that's running the web server that's hosting the malicious website. SmartScreen's reputation system tracks these as well and will mark specific web server IP addresses as abusive. SmartScreen will also generalize to other computers "in the neighborhood" of known bad ones.
Proof here
http://mail.live.com/mail/troubleshooting.aspx
You are not alone see here
Subash,
Cancel this since they now appear after I accessed the site outside the forum software -- anyone else see this?
None of your screen images are showing up here on my computer -- this is not the usual moderation image but the [X] in a rectangle for not being able to access the image from my computer and Properties show it as located at:
http://windowslivehelp.com/images/solutions/2FCF3DB7-63F2-4CBE-8A78-7466735ADE22/rules4.png
which it would seem is not a valid URL according to the error message, because of the http:// and without it does not work either so I guess that's not a public place to store messages?
Subash,
Thanks for all your effort in trying to help. I do recognize it and I do appreciate it very much. But I encountered a problem:
I went thought the steps you indicated for creating a rule that would be applicable, in this particular case, to "nortoncommunity@symantec.com". Under "Create rule" I chose "Sender's address" in the first box of Step 1; "is" in the second box; and I entered "nortoncommunity@symantec.com". So far so good, all seemed to be falling in place.
Problem is, under Step 2, I can only select the actions provided by Microsoft and none of them seem to be of any use for my particular purpose. As a matter o fact, these messages we've been discussing ARE sent to my Inbox, which is fine. So I do not want them moved anywhere else, deleted, flagged or forwarded. The only thing that bugs me is these red flags raised by the SmartScreen:
"This message looks very suspicious to our SmartScreen filters, so we've blocked attachments, pictures, and links for your safety. Show content"
And I always need to click on "Show content" in order to be able to activate the "View the Reply" button, which is a nuisance, to say the least. But even after doing this, the red flag still remains there, with a slight twist:
"This message looks suspicious to our SmartScreen filters."
Isn't this something? I am very curious to know what Symantec itself would have to say about this, but I'm starting to believe this may involve some kind of taboo subject. This is just a feeling, I may very well be wrong.
To sum it up, as much as I am grateful and appreciative of your dedication, the fact remains, regrettably, there's no solution in sight for this unsettling situation.
I wonder if you still have any other suggestion to offer.
Thanks again.
mikedov wrote:
Missed your comment on page 3. I too have Hotmail and yes, for some strange reason Microsoft is thinking the Norton emails is unsafe. Perhaps because its wording is similar to norto phishing email asking the user to visit a page on the basis of a "new mail". Did you try adding the email address to your address book? I've never tried it before.
I've heard similiar incidents where Googlemail is marking the mail from Norton forums as phishing.
Yes, I did that. Obviously, it did not change anything.
You see, this is something I can suffer, but why should I have to? Why do I have to see those nasty warnings every single time I receive a message from the Norton Community Mailer? And it doesn't even matter that I click "Show content" one time. If for any reason I need to go back, I will have to repeat this ridiculous step again, and again, and again...
On a light note, my wife insists (and I may heed to her advice) that I should run for the Nobel Prize for Patience.
Anyone volunteers for a recommendation?... 
Hello LinYu2
I'm not trying to push the solution on to someone else, but have you raised this question with Microsoft to see why this is happening with their email filters? The one thing I can think of is that perhaps they see Norton as a competitor and therefore as something bad. Do you have on any of Microsoft's security programs also? It seems like the difficulty is happening on Microsoft's end since they are giving you that message. What would happen if you turned off email scanning in your NIS?
Hi floplot, I very much doubt that turning off email scanning will matter as the issue exists with the ONLINE WEB mail, not mail that is downloaded with a email program like Outlook or Thunderbird. Contacting Microsoft is a good idea. To all, this issue where Norton email is blocked is not a local problem but exists with the Microsoft webmail service. Perhap the wording of the email suspicious since it contains wording and one link like most phishing email. I think Hotmail’s junkmail heuristic is dodgy. Problem also exists with gmail, which also flags Norton forum emails as suspect phishing.
Hi, Microsoft can provide a better resolution for this "a Creator knows a lot better about their creations...
"
For your info i recreated the scenario if you click on Always show option the sender will be automatically added to the safe senders list. That is procedure, if you're not able to get it even after that read the first line of this post again.
And you missed the second half about the smart screen filter below the Image see the proof in my last post.
OK, I think I'm getting a little lost here.
To Subash I would start by saying that I miss the meaning of his words when he says: "For your info i recreated the scenario if you click on Always show option the sender will be automatically added to the safe senders list."
First, I do not know where the "Always show" option is located so that I could click on it. But this may not even be important, because as I wrote before, I have added the sender's address to both my safe senders list and even to my contacts, just to have covered all angles. And this did not change a thing.
And second, I thought I had left it plain clear that I did try to set up a rule, as suggested by him, but I could not find anything that even seemed to be able to make the email I receive from Norton to be considered SAFE by SmartScreen. On Step 2 for creating a new rule no option is found there for such purpose and the possibility of creating my own rule is not offered. My conclusion was that there is no solution there for my case.
And yes, indeed, I am well aware that I'm not alone, if nothing else, for mikedov's own experience, as he reported.
As for reporting the problem to Microsoft, here are some of the answers provided by them, which are very much to the point we have been discussing. After reading these answers, I do not believe that if I contacted them they would give me information any different from what they provided here.
Here some samples:
What does it mean when a website is blocked and flagged in red as a reported unsafe website?
A reported unsafe website has been confirmed by reputable sources as fraudulent or linking to malicious software and has been reported to Microsoft. Microsoft recommends you do not give any information to such websites.
One of the sites I visit is being flagged by SmartScreen Filter, but it's not an unsafe website. What can I do?
From the warning, you can choose to report this site as a safe site. Click the Report that this site does not contain threats link to go online to the Microsoft feedback website, and then follow the instructions.
(Actually, I do not find this link anywhere in the Hotmail page).
Should I believe a website that tells me to ignore the SmartScreen Filter warning?
No. SmartScreen Filter uses reputable information to alert you to phishing and fraudulent websites. In addition, website owners can contact Microsoft if their websites are mistakenly flagged as phishing sites. If a website tells you to ignore a SmartScreen Filter warning, do not ignore the warning and do not enter any personal or financial information.
How does SmartScreen Filter avoid falsely identifying websites as unsafe sites?
SmartScreen Filter only blocks sites that have been verified as unsafe sites by reviewers at Microsoft or by employees at third-party data providers. SmartScreen Filter also offers a web-based feedback system to help users and website owners report any errors as quickly as possible. These reports are verified and mistakes are corrected.
And here is the URL, in case someone cares to take a look:
http://windows.microsoft.com/en-US/windows7/smartscreen-filter-frequently-asked-questions
I continue to believe that the problem most likely comes from the side of Norton. And I also believe that since Norton knows this problem is affecting a number (I cannot know how many) of people, it would quite sensible that, expert to expert, it should be Norton's technicians to raise the issue directly with Microsoft's technicians to determine on which side the problem resides (if they still don't know it) and solve it. But I admit this may be just naive thinking on my part...
One fact still stands -- my sincere gratitude for the effort and dedication all of you have displayed in trying to be helpful. And I may have to keep clicking on that infamous "Show content" button.
Thanks once again for everything.
LinYu
Hi Lin,
Did you gone through this,
If smart screen filter finds a suspicious URL from a Domain it will flag the whole Domain and
For example:109.22.33.142 might be the IP address of the computer that's running the web server that's hosting the malicious website. SmartScreen's reputation system tracks these as well and will mark specific web server IP addresses as abusive. SmartScreen will also generalize to other computers "in the neighborhood" of known bad ones.
Proof http://windowsteamblog.com/windows_live/b/windowslive/archive/2010/03/12/getting-a-reputation-how-smartscreen-looks-at-urls.aspx that there can be mistakes (flag False Positives)
And tried with the mails sent from Norton Account and from other Symantec sources they are getting the Always show content option once you click on that it will get added to the Safe senders list automatically.
It is only marking the mails from nortoncommunity@symantec.com as suspicious. I doubt that it might be catching the word community from the sender ID and marking it as suspicious and blocking the mail from showing its contents properly. Because lots of spammers use legit Domain names and Company names to spred their Spams. If they made an option like User Trust like in Norton File Insight it won't be that complicated.
Subash,
You didn't understand. The warning I ALWAYS get with messages from Norton is NOT the same as the one you show in your post. The one you show has an exclamation mark ( ! ) over a shield and appears on a yellow background. I receive some like those, occasionally. They do not seem so serious. And they read like this:
Attachments, pictures and links in this message have been blocked for your safety.
Show content | Always show content from ... [email address]
This one allows you to tell SmartScreen that your sender is safe when you click “Always show content from…”.
Differently from that one, the warning I receive with ALL Norton emails has a cross ( X ) over a red shield and it appears on a red background. It does sound quite serious and it goes like this:
This message looks very suspicious to our SmartScreen filters, so we've blocked attachments, pictures, and links for your safety. Show content .
As you see, there is no option to let SmartScreen know this is a safe sender. Different and a little scary, is it not?
I still hope you may be able to see a difference and also (hopefully) find a way out of this annoyance. Within my self-admitted limits, I have done extensive research myself and couldn't find any solution. And in all truth, I must admit that I no longer feel much confident. If anything, I ended up even more convinced than ever that, for whatever reasons, the fault lies on the Norton side. Reinforcing my strong feeling is the fact that I do not get this same kind of warning on ANY other message I receive, and I do receive quite a number of messages every single day. Why on earth would SmartScreen take exception (I was even going to write "prejudice") on the messages coming out of Norton??? Honestly, would you believe it?
I do admire and appreciate your persistence, though. Thank you.
LinYu
PMJI ....
Since this community deals with infections and people post the names (and sometimes even links (although those should get deleted) to infected files, I wonder if that is why the MS Utility thinks email from here might be dangerous?
What they have to say about their own dependability and the danger of ignoring it is pretty well what any commercial organization will say about itself, isn't it? <s> We here certainly tell people to ignore warnings at their own risk!
If Microsoft doesn't provide a way of reporting that they are flagging false positives then in my book that says more about them than about the Norton emails! But when these are in enclosures with or in the emails then it is more complicated than if it's a domain etc.
FWIW
Hello SUBASH_PRABU
So far all of your screen shots are from the Beta version of NAV. Since they are from the Beta version, they may be different from what the O/P can see and follow instructions. I still say that since the O/P is using the Symantec product as his security program, then there is a definite conflict between the SmartClean Filter and Symantec as has been seen in other topics in Google. By contacting Microsoft, you would have to contact the Hotmail part since it seems to be their Smart Screen Filter that is causing this problem. There is a definite problem when Microsoft calls 2 different things by the same name. That alone I would think would cause problems. This needs to be brought up to Microsoft Hotmail division and not the regular Microsoft site in general. Thanks.
Hi flo,
Thats what i mentioned in one of my previous posts that the mails from other symantec sender Id's where not marked like this by smart screen filter. It is marking only the mail from nortoncommunity@symantec.com. And it might be the smart screen filter is proactively flagging the mail's having the words generally used as sender ID's for spreading mail Spams. It is alerting you it might contain some malicious stuff and it is giving you the option ' show content ' to open it on your own risk.
I am in touch with Windows Hotmail Support and have submitted a complaint on the basis of -- contrary to what is stated in one of Microsoft's Q&A pages -- not having any known way of informing Hotmail that I trust this source. I also included the Q&A in question (also cited in one of my posts above).
I'm afraid I know, by-and-large, what their answer is going to be... If they happen to ever reply!... But I do not want to be excessively negative beforehand, so I will wait patiently, as usual, even if not too hopeful, for the next development.
And I will keep you good people informed.
Many thanks.
LinYu
Glad to hear that Lin...We'll also wait for your reply
I think the Q&A you cited above is the OTHER smart screen filter (part of Internet Explorer). This is certainly confusing as BOTH Hotmail’s anti spam technology AND Internet Explorer website screening technology is called smart screen filter. Btw, I have smart screen filter in IE9 AND Norton antiphishing turned on but no conflicts.
I got an answer from Windows Live Hotmail! And it is even more disappointing than I could have expected. And so that you people can have some fun too (and also to help you better understand my frustration...) please read on...
I sent them this message:
_____________________________________________________________________________________________
QUOTE:
Whenever I receive an email from NortonCommunity@symantec.com ALL such messages are being flagged with this warning:
"This message looks very suspicious to our SmartScreen filters, so we've blocked attachments, pictures, and links for your safety. Show content."
It's a big nuisance because I have to always click on "Show content" in order to open the message. And if I leave the Hotmail environment and come back, I will have to click that same button every single time.
In searching Microsoft Support for a solution, I found a Q&A page here:
http://windows.microsoft.com/en-US/windows7/smartscreen-filter-frequently-asked-questions
And I came across the following suggestion:
Q.: One of the sites I visit is being flegged by SmartScreen Filter, but it's not an unsafe website. What can I do?
A.: From the warning, you can choose to report this site as a safe site. Click the Report that this site does not contain threats link to go online to the Microsoft feedback website, and then follow the instructions.
This seems to clearly represent my situation. However, there is no "Report that this site does not contain threats" button to click within the warning (as shown above) and I have been unable to find any other means to circumvent this warning problem anywhere else.
How can I have these messages from NortonCommunity@symantec.com being delivered to my Hotmail Inbox without this unnecessary and cumbersome warning?
Thanks for help.
Windows 7 -- Mozilla Firefox 8.0 -- Norton Internet security 2012
END OF QUOTE
____________________________________________________________________________________________
Today I received this reply (note that I did try to let them know I use Firefox as my browser, not IE. But this did not seem to catch the replier's attention):
___________________________________________________________________________________________
QUOTE
Hi,
To help resolve your issues with the SmartScreen Filter, please follow these steps:
Open Internet Explorer, click the Safety button, point to SmartScreen and then click either Turn Off SmartSctreen or Turn On SmartScreen Filter, then click OK.
For more details about the SmartScreen, please refer to this link:
http://windows.microsoft.com/en-US/windows7/smartscreen-filter-frequently-asked-questions
Thanks.
WIndows Live Drew T.
END OF QUOTE
____________________________________________________________________________________________
No further comments are necessary. I did try to send Drew a nice reply, but the "Reply" buttons would not work on that page. And I finally gave up. I’d rather suffer the pain of having to go there each time and click on that infamous “Show content” button.
Thanks to everyone who came to this thread trying to help.
LinYu
Since you can almost certainly recognize phishing when you see it, perhaps turn off the pesky MS Feature -- as they suggest?