I have Norton Internet Security. I've had it for years. Anyway I got a virus (W97M downloader). I went online to get help. They couldn't find it. Then I found it using their software !?! Then I let them know. Then they went and had a look. Then it all went pear shaped. At this stage I wont go into details. But I would really like to know how I speak to someone in Australia or USA to get help. I am defiantly not racially prejudice. They just keep denying what they did. So who can I talk to? Any suggestions.