Why direct debited one month early but not showing on billing infomation tab?

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1

Why was my 24 Dec 2023 bill direct debited 24 November 2023, ref. Norton*API496590421 AUD$234.98? It is not appearing as paid in My Account.

 

2 
https://my.norton.com/extspa/account/subscriptions

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3

Check the expiry date of your subscription now. It should now show expiring on 24 December 2024.

 

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debit ~30 days before expiry to ensure continuous service

* Important Subscription, Pricing and Offer Details: 

  • Renewal Prices: may be higher than the price for the initial term and are subject to change. Renewal prices can be found here. Annual payments are charged up to 35 days before the subscription is due to renew, and we send you a notification email with the renewal price before.

https://us.norton.com/ 

 John Carvosso:
It is not appearing as paid in My Account.

My Account meaning your Norton account?

Norton Community does not have access to your Norton account, subscription nor payment details. 

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