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DerekGCWhite wrote:Whilst the CHAT/REMOTE SUPPORT is a great way to work around a problem and helps people like me to get going again as quickly as possible does deleting the problem and re-installing actually solve anything? (Sledge Hammers and nuts spring to mind here)
Don't be too hard on Symantec Chat or remote access. It's been my experience with other companies (Dell and Verizon FiOS come to mind) that when you allow them remote access to your computer, the "tech's" normal reaction seems to be to willy-nilly start deleting stuff.
There are some excellent ways for you to take a snapshot of your system, and then upload it or let the tech view it. One of the best is Process Explorer, which is a free tool from Microsoft. It greatly expands the information that Task Manager provides.
I think the best bet before you ask for help is to first uninstall the program. If the problem persists, then try chat. (I like chat better than a phone call because you can read text easier than you can understand the spoken word.)
Finally, don't be too cynical about Symantec not trying to solve the problems with its software. This open forum is an example.
BrandoFL,
Thanks for your reponse
I was not intending to be harsh/hard on Symantec I have after all used their products for the last 5 years or so.
I was thinking that the approach they take (and many other suppliers I suggest) is there is one and only one route to a resolution and that is the quickest
There are a number of people who have invested good money in Symantec products and may well be only too willing to offer some time for these annoying problem to be finally put to bed rather than worked around.
It would be good to be offered a utility that, should I choose to use it, I could take a snap-shot of memory/registration etc. etc. as is pertinent to Symantec and package it up in a similar way the MS does when an abort is trapped
Not being sufficiently "Technical" I am unable to offer a valid technical solution to this situation I can only offer something that stimulates action in others