Why does my Norton antivirus keep switching off?

Norton Security | Norton Internet Security
1

Dear Community..

 

Occasionally, when I turn on my PC I get a message that says, 'your computer is at risk...Norton 360 is turned off'

 

When I click on the Norton icon, the 'security' pane is in red. When I click fix and try scans it shows the following screens.

 

Can anybody help?

 

Regards,

 

Wayne

 

Norton Fix.pngProblem.png

2

Hi waynedegu,

 

Check your system clock to make sure the date is correct when you first turn on the computer.  Also, run the Subscription Status Check (Support > Subscription Status).  If this corrects the issue, your clock may be shutting down while your PC is off and Norton is switching off because it cannot verify the subscription because of it.

3

Many thanks for your advice.

 

According to Norton my subscription is fully up to date and active. Also, my clock/time is configured correctly. All appears to be o.k. this morning.

 

Can I let you know if the problem occurs again?

 

Regards,

 

Wayne

4

Hi Wayne,

 

Please feel free to come back anytime you desire and ask about anything you are unclear about.  Also deifinately come back and continue in this thread if the situation occurs again.