Why does Norton continue to be deceptive and try to manipulate subscription renewal?

[bjm]

I’m not employed by Norton first party or via third party.
Whatever your issues are…they’re not by my hand.

@BabyFarqs

And now you work full-time for Norton… for free? I’m not buying it.

I do not work for Norton.

[BabyFarqs]

I have no reason to trust any of you Gurus because all I’ve seen over the years is completely pretending the issues don’t exist, defending Norton to the bitter end and straight up LIES.

If you are doing this “for free” you are doing a disservice to the customer base, because you are enabling Norton to go completely hands off. You are also potentially taking, what would be a paid job, away from people that need it.

Ever thought of woodworking? Or is corporate shill really how you want to spend your retirement?

[bjm]

@BabyFarqs

I have no reason to trust any of you Gurus because all I’ve seen over the years is completely pretending the issues don’t exist, defending Norton to the bitter end and straight up LIES.

If you are doing this “for free” you are doing a disservice to the customer base, because you are enabling Norton to go completely hands off. You are also potentially taking, what would be a paid job, away from people that need it.

Whatever your gripes are…you agreed to Norton Terms.
Whatever your issues are…they’re not by my hand.

by my following Norton Community…
Norton Community users urge users that do not want automatic renewal to Unsubscribe and Delete their billing profile ~65++ days ahead.
Norton Community users urge users to shop $ at reputable retail/online vendors.

Regards w Respect

[BabyFarqs]

Ignore every point made, as is usual.

[bjm]

• We’d love your feedback!
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[JamesR_Mills]

every year I did the same thing, turned off the auto-renew, got a better deal before my contract ran out and away we go. However, EVERY year somehow the auto-renew gets turned on. This year they didn’t even give me a chance to check, they did the auto-renew without my knowledge (I had turned it off AGAIN) and took out the payment off my card. Now, I’ve again disabled it, removed my Credit Card and am trying to cancel and I can’t find a “human” way to talk to someone, I can’t “cancel” as it just keeps looping. Guess I’m stuck for another year, paid too much, and am not staying with Norton after about 20 years with them. As others have said, no loyalty from Norton at all. I’ve made complaints (popups wrecking my game with “other products”, the auto-renew, etc) all on deaf ears and now we can’t even access said ears. Very displeased

[bjm]

@JamesR_Mills

every year I did the same thing, turned off the auto-renew, got a better deal before my contract ran out and away we go. However, EVERY year somehow the auto-renew gets turned on.

Hello @JamesR_Mills
Norton plans are recurring subscription…regardless via Norton direct or via retail/online vendor.
Learn more about your automatically renewing subscription here

========================================

@JamesR_Mills

and am trying to cancel and I can’t find a “human” way to talk to someone, I can’t “cancel” as it just keeps looping.

Hello @JamesR_Mills
are you United States?
Please review: How-To Contact Norton Support
Norton United States 800-745-6061 * 800-745-6034

=======================================

@JamesR_Mills

and now we can’t even access said ears. Very displeased

Hello @JamesR_Mills

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Cancellation & Refund Request here

Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

• Cancellation & Refund Request here
• Norton Cancellation and Refund Policy here
• Stop your Norton subscription from automatically renewing here
• Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store here
• Learn more about your automatically renewing subscription here
• FAQ: Norton subscription and renewal here

Users may cancel subscription renewal anytime and delete their billing profile.
Users that do not want automatic renewal are urged to Unsubscribe and Delete their payment profile…far enough ahead…to avoid being billed
Users may shop price at reputable retail/online vendors.
Users may discuss price via Norton support.

Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/products/

• Contact Norton Support

Please post your progress.

[bjm]

@JamesR_Mills

and now we can’t even access said ears.

Please review: How-To Contact Norton Support
~ fwiw ~ as test:

[DLS78]

d

[bjm]

Hello @JamesR_Mills
here & here

[dawgXdentas]

Why complain about people complaining? We need solutions and a deeper understanding of the issues. I am literally right now trying to find out how much I am being charged for a subscription, and now I have to go into my bank records because Norton won’t just show how much they charged me. I also got caught by an auto-renewal

[bjm]

@dawgXdentas

Why complain about people complaining? We need solutions and a deeper understanding of the issues. I am literally right now trying to find out how much I am being charged for a subscription, and now I have to go into my bank records because Norton won’t just show how much they charged me. I also got caught by an auto-renewal

Hello @dawgXdentas
~ are you United States?
Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change.

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

We send a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
https://support.norton.com/sp/en/us/home/current/solutions/v126985328

FAQ: Norton subscription and renewal here