Why does Norton not stand behind their product and shuffle me off to a Community?

I entered www.optumrx.com on the Internet in order to order one of my prescriptions and got something called ERROR 404 blocking my access.  This is my latest case.  Whenever I click on a link given to me there is always a delay which I believe to be Norton checking.  I may be wrong as I am 88 years old and a tyro when it comes to these new electronics.  But I tell you Norton is NO HELP.

 

 

Try clearing your browser's cache (history) and cookies for the problematic website.  I would also try rebooting your PC to flush the DNS cache.  Unless you are using the Norton VPN, this is almost certainly not a problem being caused by Norton.

Norton VPN settings are below, please check them and let us know if you have the VPN set to auto-start when the computer is turned on or restarted. That could be the issue since companies block traffic they cannot see when its blocked by a VPN.

n360 vpn start setting.png

SA

Hello Lon. By chance do you have the Norton VPN enabled when ordering?

SA