Since Norton's major update just over a week ago, I have experienced nothing but problems. Four Live Chat sessions and four remote access sessions by their technicians and my problem has not been resolved. On Aug 7th one of their technicians actually admitted that right now there are compatibility issues/problems caused by the recent update for which they have no solution. "But we are working extra hard to find a solution". Well thanks Norton for wasting 10-15 hours of my time this week. At $25 an hour, I think my subscription should be free for at least the next couple of years.
(I am still using Windows 8, although registered, I have not been offered the upgrade to 10 yet). The day after the Norton update, when I started up my computer, I noticed that Norton would not open/respond, when I opened Internet Explorer, the Password Vault would not open. I discovered that using the RnR tool rectified the problem. The following day, same problem. This time I used the Norton Power Eraser and it allowed Norton and the Password Vault to work.
Not wanting to have to go through this process every day, I had my first Live Chat session and remote access by a technician. You just KNOW that Norton is "going through it" right now because the first two sessions, it took almost a hour waiting in the queue before a technician could get to me.
After 4 sessions - they completely removed and re-installed Norton twice. One technician manually removed all old Norton files to make sure they did not conflict with new ones. They have tried everything. At least 10 hours of my time wasted before yesterday's admission that there are problems which cannot be resolved right now.
Sure enough. This morning, started up my computer and Norton/the Password Vault will not respond. I have been a loyal Norton customer for several years and have one month left of my current subscription - enough time to find a new service. Shame on Norton.