Norton is hitting my card 3 and 4 times a day. I stopped auto renewal and it still continues. I blocked transactions on my card. There is no reason to renew my subscription 35 days ahead of the due date. I will renew my subscription when I choose and if I choose. At this rate, I will likely cancel everything and go with some other company. You renew and change the renewal date every time. I lose time on my annual subscription, what a ripoff!
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With the auto renewal active, Norton’s practice is to request payment about 35 days in advance. They do this to ensure they have time to work out any possible issues with the payment method before your subscription expires and you would lose your protection.
When this payment is taken, you are not losing any subscription time. When the payment is made it just extends the existing subscription for another year. You will see your new expiry date reflect that.
I cannot believe that the service I paid for to prevent fraud on my accounts has just caused my bank to cancel all of my business credit/debit cards due to a renewal request 35 days too soon. After a very long time on the phone with several people at Norton, all I get is “Sorry for the inconvenience.” There is no need to try and renew 35 days in advance without warning other than to take money before I can decide to renew or not. I now have no access to funds to conduct business until my bank can reissue all the cards-which may take up to two weeks. This is a scam being run by a company that claims to be preventing scams. The worst part is that there is no recourse. I will never do business with this company again, and I recommend you don’t either!!
How do you know the card cancellations were related to Norton’s requesting the renewal? The bank would have no way of knowing when the subscription expires. Did your bank specifically say the cancellation was due to Norton? It certainly sounds odd that both a debit and a credit card would be cancelled if only one was registered with a subscription.
How do I know ?? Well, because Norton and LifeLock were named by my bank as the entities that tried to take the money. Cards are automatically cancelled and reissued when fraud is detected. In this case I received a fraud alert from my bank asking if I authorized these transactions. I did not, so I have to respond “no.” As per their protocol, they then cancel the cards and reissue new ones.
I find your response odd and, quite frankly, troubling.
. Do you work for the company? I see that you responded to two of these complaints, so I assume you do. It only adds to the frustration that a company representative would reply with anything other than a solution and would instead only offer excuses, cover-ups for the company, and accusatory responses. Your response has solidified my belief that I made a huge mistake ever doing business with Norton.
Lesson learned.
I do not work for Norton. I am just a user like you who volunteers my time to try to help others from my knowledge of the Norton Products.
Thanks for the explanation of how this happened. So your cards were cancelled due to your saying that Norton was not authorized to take this payment. But when you look at https://us.norton.com/ website, at the bottom of the page for information on their products you will find Important subscription, pricing and offer details information. This outlines that Norton does take payment up to 35 days before the subscription expiry.
Awesome. Fine print. Thanks for the education.
Clearly I am not the only one that thinks this is bad business. If your fine print is more important than customer satisfaction, then I was correct in my assertion that I made a huge mistake doing business with an unreputable company. I’m sure that this company’s poor business choices will catch up to them eventually. I will be giving my money and my business to a more reliable and less greedy company.
