Why is it so difficult to cancel and get a refund?

[DavidAlan_Judd]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: I just want to cancel my subscription. It was on automatic renewal and I need out. But the steps to cancel are extremely complicated and no way to contact a real live customer service rep. Very frustrating to say the least!

Detailed description:

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[bjm]

@DavidAlan_Judd

I just want to cancel my subscription. It was on automatic renewal and I need out. But the steps to cancel are extremely complicated

Hello @DavidAlan_Judd
Care to share where/how you’re getting stuck…

How to Use Norton Live Online Chat 2024 [here]

How to Cancel Norton Subscription & Get Full Refund 2024 [here]

Please review: Cancellation & Refund Request [here]

Contact Norton Support
Top reasons customers contact support. [here]

Norton support via Chat | Phone | Social Support
Please review: Contact Norton Support [here]

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

How to request a refund for an annual renewal fee [here]

FAQ: Norton subscription and renewal [here]

Please confirm you’re allowing Norton pages content in order to provide the best experience possible. [here]

Norton Community does not have access to your Norton account, subscription nor payment profile.

Norton Community urges users that do not want automatic renewal to cancel recurring subscription service and also remove their payment profile.

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

Please review related thread [here]

[bjm]

@DavidAlan_Judd

and no way to contact a real live customer service rep.

Hello @DavidAlan_Judd

Contact Norton Support
Top reasons customers contact support. [here]

Norton support via Chat | Phone | Social Support
Please review: Contact Norton Support [here]

My topic is not listed above => Get help

Contact Norton Support
https://support.norton.com/sp/en/us/home/current/contact
My topic is not listed above => Get help

Chat dialog => Type your message here… => type Live Agent

Please confirm you’re allowing Norton pages content in order to provide the best experience possible. [here]

[bjm]

Hello @DavidAlan_Judd

Care to share your geo-location/country. We’ll try to post Official Support phone# your location.

[Michael_Lynch]

I want to be assured that you will CANCEL any and all Subscriptions I may have for Norton Products. I have two Email Addresses that might have been used in Subscribing. They are:

[bjm]

@Michael_Lynch

I want to be assured that you will CANCEL any and all Subscriptions I may have for Norton Products. I have two Email Addresses that might have been used in Subscribing. They are:

Hello @Michael_Lynch

Users may cancel automatic renewal…at any time.
Norton Community urges users that do not want automatic renewal to cancel their subscription and also remove their payment profile.
Note: ~30+ days from term expiry - users report not able to change subscription status.

Stop your subscription from automatically renewing

1. Sign in to your Norton account.
2. On the My Account page, in the My Subscriptions tab, located below the subscription for which you want to cancel the renewal and the renewal charges, click Cancel Subscription Renewal or Manage Renewal.
   
3. In the Manage your plan window, next to Plan Renewal, click Unsubscribe.
4. In the Manage Renewal page, select a reason according to your scenario and click Next.
5. You are provided various options and offers to continue with your subscription.
   If you still want to go ahead and cancel, click No thanks, cancel my subscription, and then click Next.
6. The confirmation message is displayed. Please allow up to 24 hours for this change to appear in your account

Here are a few things you should know if you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

| Manage Renewal →

Norton Cancellation and Refund Policy [here ]
How to request a refund for an annual renewal fee [here]
Norton annual and monthly subscription refunds [here]

Annual subscriptions : Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.

Norton annual and monthly subscription refunds [here]

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

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Norton support via Social Support | Chat | Phone [here]