Why is it so hard to get a patch update for Norton Toolbar on Firefox?

I've been a paid subscriber of Norton 360 aka Internet Security for Many Years now and every time Firefox gets updated the Norton Toolbar gets disabled and not working.   In the Norton Updates it lists the patches/fixes that need to be applied, yet there is not F*** link to download and apply the patch.  This is really a pain in the  @@@  Why do we have to put up with such a pain?  There is not even a chat room or phone to call to get this patch.  Symantec wastes no time to take your money automatically for yearly subscriptions, but its Technical Support just sucks!!!!!!!!!!!!!!!!!!!!!!

I need the  Patch 

Norton Toolbar: 2013.4.13.12     for Firefox 34.0.5   ASAP    HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!