why is my nortonmobile product not working since the new update? also the update button has diappeared from the menu button so can not perform this in manual mode,also have had 2 updates when you updated product that keeps sayinf failed in the log, this is just not on, how can i be sure that i am safe to do finacial transactind on this device? with all the people reporting the same issues some has gone wrong with tjis product, I have had nothing but trouble this time with Norton products even on my other computing laptops,
Why is my Norton mobile security program not updating? As getting 2 updates failed and no update but
I have to respectfully disagree with your assessment of the situation, DistEd2.
My tablet just received another automatic LiveUpdate about forty minutes ago — again, one update was completed; three failed. My Wi-Fi connection was not an issue (it never has been) — I had a strong 4G LTE signal. In the past eighty-four or so hours I have received six automatic updates, none of which have been completely successful. I am quite aware that NMS is not "running in the background", but if the product is not being properly updated my protection is diminished when I do run a scan.
Understood--but that was my point: your product is being properly updated. There are many reasons an individual attempt/update may not succeed (server congestion and spotty network connections being the most common); Norton just keeps trying again until it does.
V/R,
--DistEd2
Properly‽‽‽ Every update has failed!!! My tablet has not been properly updated in almost four days!
In the post I was responding to, you said one succeeded & three failed. Norton will keep trying until all is well, so you are being properly updated, as network conditions and server loads permit. It's just like how LiveUpdate works on the desktop products.
[Edit: I'll ask the Norton folks whether they're seeing any indications of unusual server-side issues, but I haven't seen any signs of this at my end.]
V/R,
--DistEd2
I was just looking through my activity log . . .
Why have I never had any failed updates before the release of version 3.8.0.1196?
Luck, I guess. It's pretty routine to have some need to be retried, as you'll see if you hang out here long enough. It doesn't impact the quality of your protection, because it's just transient: when the servers catch up, or network conditions clear, the updates will go through.
I have sent an inquiry to see if there are any unusual server issues right now; will keep you posted on what I hear back....
V/R,
--DistEd2
Hi Dearcán.
I agree with you that there appears to be a serious issue with the updating of NMS at the moment but I would like to point out a point that may temporarily ease some of your concerns.
For those who have been used to PC security the range of threats is wide and deep and almost any file can contain a threat. So PCs need to have lots of files scanned and to have a constant stream of updates for the scanners. Now, as far as I am aware just about the only Android threat comes from apps (or apks), which may be downloaded from Google Play or if you feel like taking even greater risks can be side loaded from other sources. So if each app is scanned as it is loaded you are relatively safe and I believe the re-scan is mainly to catch anything that got through before the definitions were updated or that you somehow side loaded and avoided NMS scanning it when you did so. In these circumstances, and with the threat to Android still being far lower than to PC based systems, missing a few updates over a few days should not be too troubling particularly if you are sticking to Google Play or not loading many new apps. Well that is my view......
But I say again, I agree this issue needs to be sorted and that the risk does appear to be increased. It is just that I do not think that, so far, the risk has been substantially increased.
I totally disagree with this answer. If you go look at the log files on a mobile app that is trying to update itself in the background they FAIL!!!! I have yet to see one update go through since this last update to the app. This is the stupidest thing Norton could have done. If its not broke don't freaking mess with it. There are other things that they could do to make the app better but jacking with the updating process and making it not even function is stupid.
Failed updates today and yesterday in my log as well. Also, in further randomness, ap just ran a full scan despite not being scheduled to for another three days (I certainly don’t mind an extra scan, but no idea what triggered it as there were no changes to the phone today).
We should not have to rely on "LUCK" to make sure that our devices are protected by a product we have paid for. Norton should rollback the latest release until they fix the errors in the new version
DistEd2 wrote:Luck, I guess. It's pretty routine to have some need to be retried, as you'll see if you hang out here long enough. It doesn't impact the quality of your protection, because it's just transient: when the servers catch up, or network conditions clear, the updates will go through.
I have sent an inquiry to see if there are any unusual server issues right now; will keep you posted on what I hear back....
V/R,
--DistEd2
You're missing my point: you're fully protected, luck or no luck, because Norton will keep retrying the update until the Internet conditions or server congestion blocking it are resolved--i.e., until it succeeds. It's a reality of anything that happens over a network that occasionally something in between the sender and the receiver--and totally outside the control of either--is going to get in the way and interrupt the communication. When this happens to your web browser, it keeps trying until it can get all the data through and display the page--resulting in the lags and delays we sometimes experience. The same thing happens to LiveUpdate, and in no way weakens your protection.
And again, we have not yet established that there are "errors" in the new version, any more than there were in the old (as I've pointed out on another thread, there are an awful lot of Norton customers--myself and the 4 other NMS installs in my family included--who aren't experiencing any problems, and like the way the new version works a lot). So let's see what Norton has to say before we go rushing to hasty judgments. Rest assured, if there is an actual error at work here, the development team is already hard at work on fixing it and testing the fix even more thoroughly. That may actually by why they're taking so long to weigh in, as it's unusual not to have gotten a Norton response by now.
We do appreciate the feedback--that's a big part of what these Forums are for--and all the detail that folks have provided here will assuredly get to the bottom of this aand provide either a fix or an explanation.
V/R,
--DistEd2
I called Norton about 2 days ago he said there engineers were working on the missing live update button so far nothing is happening what is the status?
Another day, another failed update session! No successful updates since 10 January 2014 . . .
Great product Norton, I truly feel secure!!!
Hi, bamagator,
So far, you've provided the most detail on this particular issue that we've seen (so THANKS!).
Remember, we're just users like you, who "way back when" had a problem or a question about our Norton product, came here, and got such helpful responses that we stuck around to help others. But we're not Symantec employees, so we aren't a lot more privy to the internal deliberations or decisionmaking at Norton than you are.
We've all seen instances where what somebody has been told by a Norton tech (who may have worked in that role for a couple of years...or may have just finished training last week) has been completely off-base...but assuming that, in this case, they were well-informed, the team would be working on re-integrating the manual LiveUpdate code with the functional changes from this latest version that they want to preserve...then testing the heck out of it to make absolutely certain that the changes don't just exchange one set of problems for a new one. As @Andmike has pointed out in another post, this could take a while--precisely because it's exponentially more important to get a bug-free rollout--but because (and Redneckbeer observed) Norton's reputation would suffer in the interim, you can count on them accomplishing any fixes that might have turned out to be necessary, as quickly as possible.
Unfortunately--again, not being Symantec employees with access to internal deliberations--if this is the case, we are unlikely to learn exactly when that will be much before you do. But we will pass along anything we can as soon as we know it!
V/R,
--DistEd2
Dearcán wrote:Another day, another failed update session! No successful updates since 10 January 2014 . . .
Great product Norton, I truly feel secure!!!
Another day, another successful LiveUpdate session, for me and the four other NMS installs in my household--since you feel obligated to share the negative. Your point is taken, though--some users (including some of the other Gurus) are experiencing failed LiveUpdates--perhaps even more than are typical due to server or network congestion. I've asked the Norton folks if there are any known server-side issues folks should know about, and we'll share anything I can when we hear it.
In the meantime, though, it's important to remember that you are secure. Many users left the LiveUpdate schedule set to weekly, back when that was user-settable...and that option was there because, statistically, that was plenty safe enough, given the pace at which new Android and iOS malware is released into the wild and spread. Remember, for you to be vulnerable, you would have to run across a fundamentally new threat of the type(s) that still haven't succeeded, in the days before you're able to pull that particular LiveUpdate. Otherwise you're just as safe as I've been with mine coming down successfully.
That doesn't make it any less important to get you reconnected, certainly--and if there actually IS an issue under Norton's control that's causing what you're experiencing, you can count on the Norton folks being hard at work to get it identified and fixed. Norton wouldn't have stayed on top of the rankings so regularly for so many years by letting any significant number of their customers feel unprotected.
V/R,
--DistEd2
Just checked my activity log to see what happened today. One update successful, two failed. Also, app seems to have run another malware scan despite no changes (at least none that I could see) to the device or apps and not being scheduled to do a scan until the 16th. As I said, I don’t mind extra scans, but I can’t figure out what’s triggering them which makes me a bit nervous.
Thanks, roane. The Norton folks are aware of this thread, so hopefully we'll get some official insights soon! The extra scan has me intrigued, too, but malware disables scans, it doesn't run extra ones! LOL So while I'd be as interested as you to know the rationale by which the app is triggering them (since I recall you saying they're full system scans and not app scans), they don't really suggest anything negative...just a bit weird!
If they were just app scans, I'd expect they were just of apps you had set to autoupdate.
Curiouser and curiouser....
V/R,
---DistEd2
Hey DistEd2,
The scan yesterday was definitely a full scan. I assume the one today was a full as well since the note in the Activity Log said “Malware scan ran.”
It’s definitely a bit odd.
Hopefully we’ll hear from Norton soon. In the meantime, so appreciate the time you and other members have spent on this.
A response of any kind would be welcome from Norton. At this point, do we even know they think there is an issue and, if so, are they doing anything about it?