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Issue abstract:
Detailed description: Red Exclamation mark in a triangle coming up everytime i sign into something?
Product & version number:
OS details:
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
Please post a screenshot of what you are seeing. That will make it easier for us to diagnose what is happening.
Hi, i’m not really good at this ,how do i send a screen shot of this?
Sorry. I should have added this to my original post.
Hi, sorry no idea how to do anything that you said ,it’s when you go to put my email or passwords on anything including my Norton it comes up with a triangle with a red exclamation mark in it ,i’ve tried going on my password manager vault to see what’s wrong but it won’t except my password, The only other option is to reset it.
When you see this exclamation mark, is there any error message associated with it if you click on it?
Hi. no it comes up with sign into your vault, which i’ve tried but it won’t except my password ,i know you can change your password through your phone but my phone doesn’t let it . It looks as if i’m going to have to just reset my vault which obviously loses your data but i don’t use the password manager for autofil anyway. If it was anything serious my Norton protection would of picked this up surely.
Have you been using the Norton Password Manager for some time and this has just started recently?
When asked for your password, were you first asked for your email address? If so you need your Norton Account password first. Then you would be prompted for your vault password.
Changing your password on a mobile device requires that you had already set up biometric access to your vault on the mobile device before needing to change the password.
Have been since i started with Norton so a few years now, yes email is put in ,use my Norton password all fine but as soon as i get to vault password & put it in it will not except it, look at the hint but still will not do it. When i started with Norton i never had such a phone to do the access for it.
I just had a thought. Is this what you are seeing?
If so, if you click on Change vault password it will bring up a screen to change your password. If you do not want to do it at this time just close that window by clicking on the X at the top right. Then you can continue to your vault.
If a similar popup is coming up when you are already logged into your vault and are trying to log into some website, the same process may work to get into the website.
Hi, that is the symbol but it does not say your” vault password is compromised”, why haven’t Norton sent me a message about this? i’ve gone on the password manager but there is no option to change vault password only a hint to the one that is already there , i put that in & says it’s wrong? should i just reset my password manager, it dosen’t look as if this is going to be solved.
It is still going to be easier if you can post a screenshot here. Please try again by clicking on the link I gave above for posting images in the forums.
What browser are you using? Clear your browser caches and test.
If you are using a VPN, try turning it off and test.
Try uninstalling your Norton Password Manager extension from the browser. Close the browser and then reinstall the extension again and test.
What kind of a message would Norton send? Are you referring to having them answer your questions in this thread? Or are you wanting more information displayed when you see the exclamation mark? The forums are mainly user to user help. Forum guru’s can escalate issues we cannot resolve so that the appropriate Norton department can look into the issue.
@B_FORD Not to add to the possible confusion. I have to ask, is the issue that you cannot OPEN your vault, because, it will not accept the password you believe it should accept? Thanks in advance.
SA
Hi, yes i do the password hint & put what it is & it will not accept, i’ve tried several ways ie: capitals or not .
The password hint is not your password. It is just what it says, a hint to try to remind you what password you chose. eg. hint is car, your password is ford.
