Why my purchased has been cancelled yet not yet refunded

https://prnt.sc/5t6WW0UGDS8N

https://prnt.sc/D4DyGaZSQnC9

 

I PURCHASED NORTON 360 DELUXE EARLIER YET, THE SECOND EMAIL SAYS MY ORDER WAS CANCELLED, YET THE AMOUNT THAT WAS PAID TRU MY PAYPAL CONNECTING TO MY GOTYME BANK WAS NOT YET REFUNDED.

https://prnt.sc/LUPzJuvveG1A

https://prnt.sc/NAtF4hutSR1a

PLEASE HELP EXPLAIN WHY MY ORDER WAS CANCELLED, AND PLS HELP TO REFUND MY MONEY BACK IF YOU CAN'T ACCOMODATE MY ORDER. PHP 3,484.98 PESOS IS MY PERSONAL MONEY. ITS NOT YOURS