Why NIS new version has errors Sep 21 2013 - download does not open dashboard, is it protecting?

It is frustrating after 5 years of owning Norton products, that this download is not correct.  Once I pay for the product, I agree with others, I should not have to hunt down the new version - Norton should send it as an update automatically.  And when the download is completed on my computer - it should work flawlessly. Now I may have registry and device manager issues?  Will Norton fix the errors in their version so it is a simple '5 minute download' and not hours of uninstall, erasing, and whatever other fix?  Is this antivirus product i purchased even working now though I cannot open the dashboard?

 

thanks