Chromebook and Galaxy device with Norton 360 Deluxe. Both display "Attention Required" for Wi-Fi Security unless the Norton VPN is enabled.
Version is 5.85.0.240416969
I don't need or want the Norton VPN to be enabled all the time.
All feedback appreciated to correct this.
Have you tried power cycling your modem and router? Maybe some update changed what Norton is detecting about the network.
If that does not help, please send logs to Norton to help diagnose the issue. Open the 360 app and tap the three bars at the top left. Tap on Settings > General, and scroll down to the Logging section. Turn on Enable Debug Log. Then continue using your device until your issue happens again. After the issue has happened, go back to the Debug Log settings and then tap on Send Error Report with log files. In your submission please include "forum 'your username' " in the Case ID section of the report. Also include a link to this thread. You can turn off logging when you have sent the logs.
If you do send logs, please let me know and I'll notify my contacts to look for them.
Thank you for your reply.
Are there any other messages regarding why the VPN is deemed to be required? None. No error messages displayed other than the "Attention Required" from the application.
Is this on your home network or another network outside the home? Home network.
Curious how you installed 360 on a Chromebook. I ran the install from google play store.
The same events occur on my Samasung Galaxy S20 mobile device.
Are there any other messages regarding why the VPN is deemed to be required?
Is this on your home network or another network outside the home?
Curious how you installed 360 on a Chromebook.