Hi,
I'm new to Norton, so I'm not too savvy with it yet. I downloaded an open source program and also got stuck with Seekmo. I uninstalled it in control panel. How ever, I am still seeing traces of this in the computer. When I click on any site that is to do with retail, a window opens called ShopperReports. It then lists tons of products related to that site. I can't seem to get rid of it. I have done a full scan with Norton and it did not detect anything, as well as a scan with windows defender, and avg. Nothing seems to detect it. Any suggestions. I would not feel comfortable trying to remove it manually. Thanks.
Also, the laptop was infected before I installed Norton. This is a new laptop. If I were to reset back to factory specs. would that get rid of the malware/adware.