Hello, everyone! I need your advice.
My Mac is malfunctioning, and it will be repaired by connecting to it remotely through a smartphone. Please, could you tell me how this is done if anyone knows?
Also, do I need to disable the antivirus during this process?
Hi!
This is typically done when the Mac won't power up.
A service technician can establish a connection between their computer and a remote Mac using a USB connection and the internet. You can find more information about it here https://www.flexihub.com/revive-or-restore-mac-remotely/
As for the antivirus program, from what I understand, it shouldn't disrupt the connection.