i have a Norton 360 Premium with 10 pc licence and occasionally some or all pc loose activation ,i then activated them again with serial and then at some point the same happens again
i did the usualls remove with tool and reinstall but it keeps happening
at the same time win 10 clients are ok without loose activation
i noticed that at “My Devices“ the win 10 machines are shown ok, but the win 11 some or none are shown ,
i dont know if this has nothing to do with the problem
Are these devices used regularly? If you do not connect to the internet for 7 to 10 days, you need to activate your 360 the next time you connect to the internet.
yes,every day
Related issue!! Still not getting any help from Norton and is regarding Windows 11 activations randomly dropping. The thread is still active and has been reported several times.
SA
On the Win 11 devices not showing, open 360 Settings > General Tab and scroll down to Remote Management. Be sure that setting is turned on.
is turned on
Were any of these computer deployed using a clone without running sysprep? If the answer is yes, pretty sure I have a solution for you.
yes
I have had an open ticket with Norton got 7 months, not a typo, and they just stopped responding after I was escalated to tier 3.
With no help from them I did my own troubleshooting and started to target the installs SID because Windows 11 will NOT allow peer to peer sharing for 2 computers that were cloned (they have the same SID…coincidentally, users around the world are still chasing their tails on the peer to peer limitation). I used a 3rd party utility to change the SID for the Windows 11 peer to peer issue and then turned my attention back to Norton.
I manage around 100 computers and, while it was a painful process, changed to SID on roughly half the computers (the ones I knew could be impacted based on the model that was definitely a clone).
The rest results are NOT conclusive / final yet but the wide scale Norton licensing being kicked out seemed to have stopped or at least slowed considerably.
My theory is their licensing was relying on the SID but did not have the logic to differentiate 2 machines with the same SID so they run some type of scheduled routine that kicks out licenses for matching SIDs. I am making this up as I go but at least I m trying…more than I can say for Norton.
Hi Norton, ticket # xxxxxxxx has been open for 7 months now. Escalated to tier 3, you know there is an issue without a solutions that doesn’t cause IT professionals a headache so you ignore me.
DM me and I will give you info on the utility.
*Ticket number removed by SoulAsylum for the sake of exposure.
i cant find the way to dm you
I believe you click on my profile and then select send message. Sorry, MS can’t be crazy about people changing the SID so anything I post will likely be taken down. Not like they (or possibly Norton) have given us another feasible choice.
i did ,but i cant find anything that i can send you message
@potomacpctech He doesn’t have basic trust on the forums yet. Send HIM a DM and he should be able to reply to you that way!!
SA
That is what I did. Then he started asking me why I didn’t just choose to move another product and another question to test my theory. I said hey bud, you asked for a solution, here it is…good luck.
He’s all set. Hopefully he will test the “fix” and get back to everyone.
Good new, thanks for the assist!
SA
I just realized I had a typo in a sentence that read “not a typo”…pretty damn funny!
My initial line should have read “I have had an open ticket with Norton ““for”” 7 months”!!