August 18, 2012: This problem could be serious but maybe it isn't. Nonetheless it's driving me crazy.
I bought Norton 360 Ver 6 about one week ago. Since then I had to contact Symantec Tech Support 3 times for the same issue. Each time the tech support guy was terrfic and please note that each one did something different to resolve the problem. Essentially they removed Norton, did some other work (dll file, reset the server, editing the registry) and reinstalled Norton 360 Ver 6. Each one of the three technicians solved the problem in the short run, assured me it wouldn't return, and within 24 hours the problem resurfaced each time. I'm OK until Live Update kicks in and I have to reboot the computer. That's when Windows 7 reports with a bright red warning. As of today and after serveral reboots, Windows 7 reports:
1. Virus Protection: Norton 360 reports it is turned OFF
2. Windows Firewall and Norton 360 both report they are turned OFF
3. Windows Defender and Norton 360 are both turned OFF
Norton 360 reports it's working but Windows 7 says it isn't. I suspect Norton is working but how can I be sure?
Is there a way to contact someone at Symantec who can permanently solve this very annoying and potentially scary problem?
I started having the same problem today on my win xp/sp3 machine. After several reboots and attempts to run live update which did not download anything I gave up and restored my pc to the prior day. Restoring seems to have corrected the problems. BTW, I'm using Rollback Rx to do the restore and have been on Norton for about 2 years now.
Thanks for the update. I briefly considered doing a restore. However, restoring to a previous point in time will not work for me because this issue started the very same day I installed Norton 360 V6. Since I never had a good version where Norton 360 worked properly, that isn't an option on my end.
I also switched to Norton 360 V6 on my laptop and haven't had a single issue with the laptop. The problem occurs only on my desktop.
Thanks for the update. I briefly considered doing a restore. However, restoring to a previous point in time will not work for me because this issue started the very same day I installed Norton 360 V6. Since I never had a good version where Norton 360 worked properly, that isn't an option on my end.
I also switched to Norton 360 V6 on my laptop and haven't had a single issue with the laptop. The problem occurs only on my desktop.
Can you restore to before you installed 360 V6? Maybe a week before the install would be good.+
If so, you could try restoring and then install your 360.
I thought about that and concluded it would be a waste of time for the following reasons.
1. Why would I believe a fresh intstallation of Norton 360 one week before the date I originkally installed it would turn out any differently?
2. It's been almost 5 weeks since I installed Norton 360 Ver 6 and many of the applications on my system were upgraded during that time frame. I have no desire to go back 5 weeks and go through all of those numerous updates again.