WIN XP with NIS 2009 will not boot unless I remove ATI graphics driver in safe mode

Norton Security | Norton Internet Security
21

I'd appreciate an answer too if possible please.

I'm running XP (SP3)

ATI/AMD X800 Pro Graphics Card

All anti-spyware apps have been uninstalled. 

Autoupdated to NIS 2009 and the system only boots in Safe mode or without the graphics driver installed.

(To get into Safe Mode the screen is actually blank - but I know to arrow up 3 times and hit enter).

If 2008 works - I'd be happy to install that if anyone from Norton suggests that and has a link to download it.

Any help would be great. I'd rather stick with Norton after doing so for 10 years. 

 

Message Edited by Grant on 11-01-2008 03:03 AM
22

Hi Grant,

 

From my experience the folk are helpful at Norton one-click-support in getting you back to NIS 2008.  Access to one-click support is available even in recovery/network mode.  The subscription you purchased with your NIS 2009 product should be able to be applied to NIS 2008.  If you have the NIS 2008 media, then like me you just go back to NIS 2008 and give up on NIS 2009.  Apart from Reece's involvement in this forum and the folk at one-click support, Symantec is invisible despite the millions of dollars they make from the product.  The ATI drivers are possibly the culprit but until NIS 2008 there was no problem.  My perception is that the ATI X800 drivers became obsolete very quickly.  I remember being stunned when they could not support BioShock.  My advice is vote with your future purhase dollar.  ATI and Symantec are not covering themselves with glory on this one.

23

Correction.  Until the the NIS 2009 product there was no issue with ATI X800 drivers.  NIS 2008 works just fine.

24

Grant, so far we haven’t been able to reproduce the problem in-house making it very difficult to find a solution. As pointed out by the Microsoft article and another person in this thread, you should look for not only updates to your ATI drivers, but to your motherboard chipset drivers, especially any relating to AGP. Hopefully those will solve your problem.

Message Edited by reese_anschultz on 11-03-2008 11:57 AM

1 Like