We have a PC within a holiday house that we let out, so we are not there for months at a time.
We have two accounts on the PC; Administrator and the standard Windows Guest account. We do not give our guests the password for the Admin account, for obvious reasons.
About once a month, N360 locks out the internet access from the Guest account, so that Internet Explorer says there is a problem with the internet connection. Even if you ask LiveUpdate to run and everything appears to be "secure", N360 will not let you get to the internet.
If you log off the Guest account and log in to the Admin account, then it works fine. If you then go back to the Guest account after going to the Admin account it then works OK. But we are 250 miles away and we don't want to give our guests the password, as they install all sorts of rubbish on the PC when we do.
If you uninstall N360 then everything is fine and the guest account works perfectly.
Is this behaviour intended? The reason I bought Norton was becuase Macafee did this and for a few years NIS was OK. Then last year- with the 2010 upgrade - this started happening again. I have the lastest N360.
I can't find any option to control what happens with Guest accounts.
did you updated simply from year to year with an overinstall from the previous versions?
If yes, a removal with the Norton Removal Tool could fix the problem. Here are the steps: 1. If you use the feature, please backup your Identity Safe data (Settings -> Identity Protection -> Backup) 2. Download latest Norton 360 installer: - www.norton.com/n360s_5 Standard with 2GB Online Storage - www.norton.com/n360p_5 Premier with 25GB Online Storage - www.norton.com/n360sne_5 Standard Netbook Edition with 2GB Online Storage - www.norton.com/n360pne_5 Premier Netbook Edition with 25GB Online Storage - for other languages than English please go to the Norton Update Center: www.norton.com/nuc 3. Download Norton Removal Tool: www.norton.com/nrt 4. Disconnect from internet 5. Remove the old Norton 360 version from Start Menu or from Control Panel -> Add or Remove programs 6. Reboot 7. Run the Norton Removal Tool, reboot (repeat it 2-3 times) 8. Install Norton 360 version 5 with the downloaded installer 9. Reconnect to the internet 10. Activate Norton 360 version 5 with the same key you have for the older version 11. Run Live Update until you get no new updates 12. Restore your Identity Safe data (Settings ->Identity Protection -> Restore)
You can check how the Norton Removal Tool works in this video.
Is this a dial-up connection? If so, this is a Windows security feature, not Norton, that is preventing the Guest Account from initiating a connection.
Is this a dial-up connection? If so, this is a Windows security feature, not Norton, that is preventing the Guest Account from initiating a connection.
Many thanks. The connection is an always on DSL connection through a router, so not dial-up, though this does sound like a possible explanation. It may be that Windows decides after a month that the connection must be restarted even if it is normally on? It is Windows 7 rather than XP, so the solution on that site won't work I guess, but it gives me something to dig into - Thanks.
Thanks for the suggestion. The install I did was a new install of N360 after I upgraded from NIS - I thought that might solve the problem. NIS was removed before the install. I have also removed it and reinstalled after the Norton support team suggested that. The problem is the same, though because it takes a month to occur, it is hard to know when something works or not.
Or is logging into and out of the Admin account necessary to restore the internet?
Dave
Thanks for your response. No, a rebott doesn't work. Someone has to log on as an Administrator and go to a web page through the browser to unlock it. I had thought it was Norton locking it out, but it may be windows - see another response to the thread.
It may be that Windows decides after a month that the connection must be restarted even if it is normally on?
If your DSL is anything like mine, occasional dropouts are not uncommon. I think your best solultion would be to set up a Standard User account for your guests.