Hi There:
My wife and I have been Norton users for a long time, and I've never had a problem with it until recently. I'm not exactly sure of where the problem lies, but I'll lay it out for you as best I can. I recently purchased a new computer running Windows 8, and did a clean install of the software licenses I had for my old (Windows 7) computer. Among them is Microsoft Office 2007, and I also have Norton 360. These programs worked fine on my old computer, but on this one, every time I open a file in Word I get the following error message:
The first place I went for help was the Microsoft support forums, where I was directed to this site:
http://support.microsoft.com/kb/329820/en-us
Following the instructions I opened Norton 360, went to Settings/Antivirus/Scans and Risks and discovered that the Microsoft Office Automatic Scan was on. I turned it off and clicked Apply, then Close. Re-opened Word, tried opening a file and received the same error message. Went back into Norton 360, re-enabled the Microsoft Office Automatic Scan and tried that. No difference.
Mike.
P.S. Just to complicate things, my desktop computer is also running Windows 8, has the same Norton 360 license, the same Microsoft Word 2007 license, and if I open the same file on my desktop I don't get an error.