I have checked and have the latest Norton SafetyMinder version (2.0.0.48) on both my PC and the laptop where activity is beign monitored. Child does not have administrative rights, and despite me knowing his passwords and ensuring settings are unchanged, only website and searches are being monitored. IM not monitoed.
I uninstalled Online Family and reinstalled it , despite being current version.
Laptop is less than 6 months old with Windows 7 OS and my PC is just 1 year old with WIndows Vista OS. Absolutely nothing has changed in settings and yet IM monitoring has stopped.
Since this problem started I have also goen out and purchsed Norton 360, version 4.0 Premier Edition andinstlaeed onboth PC and laptop, despite no conflicts previously with CA internet securioty (which was due to expire and thus replaced with Norton).
Advice please.