Windows Media Play 11 does not work since installing NIS 2011

Norton Security | Norton Internet Security
1

Hi,

 

System: NIS 2011 with latest updates, Windows XP/SP3, Windows Media Player v. 11

 

After I installed NIS 2011, I have used Windows Media Player once, and it has never worked again.  WMP does not open at all, and it does not matter if I am trying to download a media file, or  click on an associated file, or click on the WMP desktop icon, or click on the .EXE file directly.

 

Note: the problem here is not limited to downloading files; WMP doesn't open at all.

 

I thought of uninstalling WMP and reinstalling it, but a warning message popped up that warned that uninstalling WMP may cause problems.

 

Any ideas for a fix?

 

Thank you.

 

Orrie

2

Hello OrrieF

 

Welcome to the Norton Community Forum

 

Have you made sure that Windows Media player is allowed in the Smart Firewall? You may have to create a special rule allowing it or perhaps a need to open up specific ports used by that program. Thanks.

3

 

OrrieF wrote:

Any ideas for a fix?

 

Welcome to the Community

Microsoft Answers Windows XP

Microsoft Fix It Solution Center

4

Try the below suggestions posted at http://forums.cnet.com/7723-6644_102-250548.html 1. Click Start, click Accessories, then click on Command Prompt and. Then type regsvr32 jscript.dll, and then hit enter.
2. Type regsvr32 vbscript.dll then hit enter.
3. Now type exit and hit enter.

4. Reboot
Now try media player and it should work.