Hi, after running spybot S&D, trend micro, and norton, I am unable to remove the virus. the thing is that every time they say they resolved the issue, but when I rescan it is still there. when I went on this forum there was another post with this issue. (http://community.norton.com/t5/Norton-Internet-Security-Norton/HELP-C-windows-system32-services-exe-is-infected/td-p/762624) I read it, but as the replier said, it only works for that computer because he had to read through the log. I did get finish the following steps:
- Select Command Prompt
- In the command window type in notepad and press Enter.
- The notepad opens. Under File menu select Open.
- Select "Computer" and find your flash drive / portable Hard Drive letter and close the notepad.
- In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive. - The tool will start to run.
- When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will make a log (FRST.txt) on the flash drive. restart the system and load Windows Please attach the log in your reply.
I will attach the log I recieved.