Windows won't start after trying to use Norton Power Eraser - eMachine Windows 7 64 bit

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1

I tried to install norton antivirus suite, but received an error (boot.cidox) which directed me to use Norton Power Eraser.  After trying to use power eraser,  Windows will not boot in any mode.

 

Please, help,  I need this computer back up asap..

 

I've seen it fixed for another user... back in 2012.

(http://community.norton.com/t5/Other-Norton-Products/Windows-won-t-start-after-using-Norton-Power-Eraser-Dell/td-p/788578)

 

Can anyone please help me?

 
I have already done one of the steps listed in the other post. I have also uploaded the output file.
 

Thanks  to all of you in advance.

 

 

Mr. C.

2

Ckmoss12:

 

You may be able to get some assistance at tthis forum.  They have the tools and the experience.  Best to do nothing further to your machine.  The big problem with trying to use someone else's fix is that different files can be affected from the other problem and you can easily make things worse.  There are warnings on all of the forums.

 

http://www.geekstogo.com/forum/forum/79-windows-vista-and-windows-7/

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Thank you.

4

http://www.geekstogo.com/forum/topic/336485-i-cant-boot-my-computer-after-running-norton-power-eraser/

 

With new info.

 

 

Quads

5

Yes. I just called the friend who was with me earlier trying to work on it and he told me what he tried. So I posted it to the other forum to see if anyone else would help. Was looking to you for help 1st on here. Are you now available to assist?

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Really would like some serious help to get my CPU back running properly.

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No I do not do the work here   It is others responibilty now and you are over there now.

 

That is why there is so many files moded or created on 2014-01-15  ---- 2004-08-04 11:00    for Windows and apps   TECH FRIEND tried things 

 

Ans NPE is still stuck or waiting, even in safe modes.

 

 

Good Luck TECH FRIEND and other forum

 

Quads

 

 

 

8

This is frustrating. Did I mess up my CPU by installing NPE? Did my friend make it worse with WinXP stuff? Lastly can it be fixed i just would like help. I have had 2 guys come here and not be able to help and then I tried here in this forum. Where is a person supposed to go for help when others are failing and not fixing the situation???

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I even posted in another forum seeking help. Please someone help.

10

I tried to install norton antivirus suite, but received an error (boot.cidox) which directed me to use Norton Power Eraser.  After trying to use power eraser,  Windows will not boot in any mode.

 

Please, help,  I need this computer back up asap..

 

I've seen it fixed for another user... back in 2012.

(http://community.norton.com/t5/Other-Norton-Products/Windows-won-t-start-after-using-Norton-Power-Eraser-Dell/td-p/788578)

 

Can anyone please help me?

 
I have already done one of the steps listed in the other post. I have also uploaded the output file.
 

Thanks  to all of you in advance.

 

 

Mr. C.

11

Ckmoss:

 

There aren't the tools or supervision available to help you on this forum.  You are in the best place for assistance.  These are all volunteer forums.  Unfortunately you will have to wait until a helper with sufficient experience turns up online to work with you on your machine at Geeks.

 

Norton Power Erase, like many of the more aggressive tools requires enough computer knowledge to know what to fix and what not to, especially when fix means delete.

 

I would say that, yes, accidentally loading XP files on a Win 7 has definitely made things worse.

 

I know it is frustrating, but you will need to be patient.  This is not a quick and easy fix.