When sending out renewal notices, (of which we all get many), information about the current support for the various platforms should be included. For example. the versions of Android, ios, etc, that will be supported by the version being purchased. I was trapped into buying support for devices that were no longer supported as this information was not made readily available to me.
I've also discovered this issue - and the solution to replace my phone isn't an option: I'm perfectly happy with my phone. The big issue for me is that I use password manager on a lot of apps - so I'm not 100% sure that this will synch with the 'cloud' version.... Recently I tried to access a new app where I'd created a password on PM on desktop and it didn't synch with my Android 7 phone... not really happy about that... kind of defeats the purpose of having a password manager app which won't work on phone.
This might be a good suggestion for the Product Suggestions board https://community.norton.com/forums/product-suggestions
Norton products (including subscriptions and Automatic Renewals) may be refunded within 60 days of the purchase date.
The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507
Please review > Requesting a Norton Automatic Renewal refund
https://support.norton.com/sp/en/us/home/current/solutions/v58152553
Please review > NortonLifeLock Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/current/solutions/kb2010011316402
Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information.
MY SUBSCRIPTIONS reports: Activate Subscription Renewal ... with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account ... with no billing information.
https://my.norton.com/extspa/account/subscriptions
Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
Users may contact Norton Support regarding refund:
- Contact Norton Support - Chat
https://support.norton.com/sp/en/us/home/current/contact-chat - Contact Norton Support - Phone
https://support.norton.com/sp/en/us/home/current/contact-phone
I understand what you are saying. I too went through this kind of change with no personal update when my older phone when Android 4 and 5 were no longer supported. The problem comes from Norton having no way to know what Android version you are using on your device, and therefor having no way to know who to notify.
Maybe you can come up with some suggestion as to how you would like to see this handled, and post it in the Product Suggestions board https://community.norton.com/forums/product-suggestions
Yes, I understand they can't support previous OS forever. But I was an existing customer with this device as one that was on the license . I received no notification that support was being withdrawn, although I received many notifications that my license would soon be expiring and that I needed to renew... no reference that Android 7 would no longer be supported. They should have included that information.
Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0
Your image
No device or OS is going to be supported forever. From your image it shows that Norton can modify or remove any feature or service.
Also from the date showing at the bottom left of the box, it was boxed in Dec of 2019. So this is an old stock item that you purchased from a retailer. Not directly from Norton.
Here is the announcement of the change in OS coverage. https://community.norton.com/en/forums/end-support-announcement-norton-360-app-android-6x-and-7x
If you purchased this product within the last 60 days, you can contact Norton Support to request a refund. www.norton.com/contactcs