WLM webcam gets blocked

Norton Security | Norton Internet Security
1

Hello,

Since I'v updated to Norton Internet Security 2010 I got some problems with my Windows Live Messenger.
When I try to start watching/sending webcam it cannot connect, it sometimes doesnt work but 1 out of 10 succeeds.
I'v found that norton blocks a certain port, namely port 14013. In the Security history it states:
"Blockage of unused ports has blocked communications. Incoming TCP-connection from 192.168.178.1, local service port (14013)."
WLM is a trusted program, and I'v tried creating a new rule, but it doesnt work.

Anyone got any tips how to solve this, or any clues what could cause this?
(wlm fully updated, Norton fully updated to)

Thank you,
Tokko1

2

Hello tokko1

 

Welcome to the Norton Users Discussion Forum

 

Have you checked your router to see if it is allowed thru that? Did you move the rule you created up to the top?

3

There were no problems with the older Norton so I assume my router accepts the connections. 
And I added a "New rule" to the existing rules..

4

Hello tokko1

 

Please put that rule on top of the list of rules and then reboot your computer and try then. Please let us know if that helps.

5

Thank you, moving it up solved it!

6

Hello tokko1

 

I'm glad you got your problem solved and thanks for marking the thread solved and marking the post that gave you the solution. Now others will know it is solved and will be able to find the solution more rapidly. Please come back again if you have any further concerns or problems.