Wont create new entry

guys, i have a problem that i cant find any answers for. i go into new websites and create logins and i dont get asked if i want to create an entry in PASSWORD MANAGER nor does it create it on its own. literally 5 minutes later, i came to norton and logged in and, even though i didnt change the login and password, i got asked if i wanted to add an entry. this happens on and off.

what do i have to do to fix this. its either ask me if i want to create a new entry all the time or set it up automatically all the time, so never add anything ever again all the time.

obviously, i want the first option. how do i get it to do the same thing all the time.

thanks for any help.

Norton Password Manager version#?
browser? version#?
browser built-in password manager enabled?
OS?