So over two hours ago I started what should have been an easy purchase and installation process for Norton™ Internet Security 5 for Mac. As I went to install this new upgrade, the Norton installer program indicated that it had to first remove the older version on my computer and wanted to know if it could run the un-installer. I clicked yes and it proceeded to do just that and required a restart. After the restart, I went back to the installer and it again said it needed to remove the older version but offered no program to do that. I noted that the icons from the old version on my dock had disappeared.
Hitting a roadblock, I called their customer service number. After 30+ minutes on hold my call was answered. The guy from India linked to my computer and tried to install the new software, hitting the same roadblock I did. He put me on hold to speak with his supervisor. After some 15 minutes he returned to the line and told me they were going to escalate this to a senior technician and that he would transfer the chat session to that guy. He asked me to hang up and the guy would call me back.
I noted for quite a long time the chat session was open but after about 40 minutes it went dead. No call, no chat session not software installed no nothing.
Again, two hours wasted by Semantic. Worst customer service in the world.
So over two hours ago I started what should have been an easy purchase and installation process for Norton™ Internet Security 5 for Mac. As I went to install this new upgrade, the Norton installer program indicated that it had to first remove the older version on my computer and wanted to know if it could run the un-installer. I clicked yes and it proceeded to do just that and required a restart. After the restart, I went back to the installer and it again said it needed to remove the older version but offered no program to do that. I noted that the icons from the old version on my dock had disappeared.
Hitting a roadblock, I called their customer service number. After 30+ minutes on hold my call was answered. The guy from India linked to my computer and tried to install the new software, hitting the same roadblock I did. He put me on hold to speak with his supervisor. After some 15 minutes he returned to the line and told me they were going to escalate this to a senior technician and that he would transfer the chat session to that guy. He asked me to hang up and the guy would call me back.
I noted for quite a long time the chat session was open but after about 40 minutes it went dead. No call, no chat session not software installed no nothing.
Again, two hours wasted by Semantic. Worst customer service in the world.