Would anyone like to provide a proper solution to my Post?

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Hello,

I posted a question at:

https://community.norton.com/t5/Norton-Online-Backup/Error-quot-Computer-not-online-quot/td-p/1126900

I do not want to be impatient, but no proper answer has so far been offered.

Can anyone let me have a solution to the question posted at the above link?

Thanks.

Robert333